What are the responsibilities and job description for the Membership Director position at REALTOR® Association of Prince William?
Company Description The REALTOR® Association of Prince William (PWAR) is a professional trade association serving real estate professionals in Prince William County. With a membership of 1600 REALTORS® and industry partners, PWAR focuses on delivering continuing education, hosting networking and membership events, and providing consistent support to its members. The Association is committed to offering high-quality services, programs, and communication that help members succeed in a dynamic real estate market. PWAR advocates on behalf of its members’ interests and works to strengthen the local real estate community.
Role Description The Membership Director is a full-time, on-site role based in Manassas, VA, responsible for leading membership development, engagement, and retention initiatives for PWAR. This position oversees member onboarding, supports existing members and affiliates, and develops programs and services that enhance member value. The Membership Director manages membership communications, coordinates events and outreach activities, and collaborates with staff and leadership to align membership strategies with organizational goals.
Daily responsibilities include maintaining accurate membership records, tracking membership metrics, assisting with budgeting related to membership operations, and providing responsive customer service to current and prospective members.
Qualifications
- Ability to drive membership development and sales initiatives, including recruitment, retention, and engagement strategies.
- Strong communication skills, with the capacity to deliver clear written and verbal messaging to diverse stakeholders.
- Proven customer service experience, with a focus on responsiveness, problem-solving, and member satisfaction.
- Basic budgeting skills to support planning, forecasting, and monitoring membership-related revenues and expenses.
- Experience working in a membership association, nonprofit, or real estate–related organization is beneficial.
- Demonstrated organizational and time management skills, with attention to detail and the ability to handle multiple priorities.
- Proficiency with office productivity software and membership or CRM databases.