What are the responsibilities and job description for the Customer Success Manager position at Realtime.?
About the Role:
This is a newly created role on a fast-growing team. Stellar Copilot is redefining what small business marketing looks like in the age of AI. Our teams leverage Pixis’ best-in-class AI tooling to improve and automate the core paid media processes of businesses across industries and at every stage of growth.
As a Customer Success Manager on the Copilot team, you'll manage a portfolio of small business clients —learning their objectives inside and out, building AI-powered workflows tailored to their needs, and providing the strategic guidance that helps take them to the next level. You'll also work directly with Pixis' in-house AI engineering team, influencing product improvements, contributing ideas for new initiatives, and being among the first to test the latest in AI-enabled advertising technology.
What you'll do:
– Partner with AI-enabled paid media teams to drive measurable results for a portfolio of small business clients
– Leverage AI technology to design workflows and automated processes that address each client's
unique marketing needs
– Own client relationships from onboarding through retention — managing communications, check-ins, and key touchpoints
– Lead client meetings and deliver clear, compelling campaign reporting and performance reviews
– Collaborate closely with internal media teams, translating client business context into actionable
campaign and optimization decisions
– Identify cross-sell and upsell opportunities and work with clients to expand the scope of their Copilot programs
– Feed product insights and client feedback directly to the Pixis AI engineering team to shape future development
– Collaborate with our AI engineering team to design and build agentic support for account management
—defining workflows, testing agent capabilities, and helping automate the routine work of managing client portfolios at scale
What we 're looking for:
– 2–3 years of experience in a customer success, account management, or client services role — ideally within a services business or technical product organization
– Experience working with paid advertising platforms, particularly Google Search and Meta, and the ability to speak to their role in a marketing program
– A genuine passion for working with clients — you're energized by understanding their goals and helping them win
– Demonstrated interest in AI-powered marketing tools and an eagerness to build expertise in this space
– Experience working with or marketing to small businesses, with an understanding of how their
operations and marketing priorities typically function
– A commercial mindset — you can identify growth opportunities and are comfortable having cross-sell conversations
About Stellar:
The traditional agency model wasn't built for what comes next. Stellar is.
Stellar is a performance marketing group designed for high-growth brands that demand speed, clarity, and real outcomes. We bring together 11 specialist agencies across paid media, creative, lifecycle, SEO, and platform strategy — all connected by Pixis, our shared AI infrastructure.
Salary : $65,000