Broker Care Concierge

Position Summary 

The Broker Care Concierge provides concierge-level administrative support to the Office Manager, Branch Manager, and affiliated brokers. Responsibilities include assisting with listings, marketing materials, internal systems, and maintaining a welcoming and professional office environment. This role requires strong customer service skills, attention to detail, and a proactive approach to supporting daily office operations. The Broker Care Concierge reports directly to the Branch Office Manager.

Role & Responsibilities 

Office Support 

• Assist the Office and Branch Managers with office-related projects detailed in monthly sales meetings.

• Support office events, meetings, and celebrations by coordinating logistics, assisting with setup/cleanup, and handling technical needs as requested.
  

• Perform opening and closing duties (e.g., lights, TVs, doors, refreshments, flyer boxes).
  

• Greet and assist all visitors and brokers in a warm, professional manner; answer phone calls and manage office communication.
  

• Update and maintain in-house marketing materials such as A-board flyers, window flyers, magazines, etc. 

• Ensure the office, kitchen, restrooms, and entryways are clean, stocked, and presentable at all times.
  

• Monitor and maintain office equipment (copiers, computers, video screens, iPads, etc.) and report or troubleshoot issues as needed.
  

Broker Support

• Deliver concierge-level customer service to all brokers and visitors.
  

• Maintain excellent and personable broker relations and customer service to brokers through consistent, pertinent communication via email, phone call or in person.

• Enter and manage listing data in NWMLS and RSIR Connect; verify information against Listing Input Forms (LIP).
  

• Coordinate sign installations and removals with signage vendors at broker request.
  

• Ensures that all listing changes and issues are recognized and have final approval by the broker 

• Uploads high-resolution listing photos and details of listings, features, and remarks

• Perform initial review of listing documents and route to Branch Manager for approval.
  

• Monitor RSIR Connect tasks daily to manage broker listing support and quality control.
  

• Fulfill templated marketing requests (brochures, flyers, talkers, window displays, etc.), prioritizing time-sensitive needs.
  

• Review listings on syndication platforms for quality control; resolve issues as needed.
  

• Provide guidance on RSIR Connect and NWMLS platforms to brokers when necessary.
  

• Assist and/or train brokers on the various marketing platforms available to them (ActivePipe, Amp, Design
  Vault, XpressDocs, MPresents, etc.).

• Guide brokers with printer functionality and assist with any issues.

• Prepare, print, and bind broker-approved materials such as feature sheets, CMAs, and listing presentations.

• Provides staff support and back up to other branch Broker Care Staff, as needed.

• Send timely reminders to brokers about upcoming expiring listings, seller reports, etc.  

• Cross-check listing expiration dates across all platforms to ensure accuracy.
  

Your Commitment 

• This position is permanent, full-time, and operates within business hours at the branch location. Flexibility to respond to broker needs after hours or on weekends may be required.
• Occasional travel to other RSIR offices may be requested to support events or provide office coverage.
  

Measurements of Success

• Consistently receives 4-5 star feedback from brokers for responsiveness and service.
  

• 100% of document review tasks completed prior to end of each weekend.
  

• All new listings launched in NWMLS are input into RSIR Connect with corresponding documents on the same day.
  

• All incoming email requests and listing changes are addressed daily, measured through RSIR Connect, MLS, and Outlook.

You Bring to the Role 

Preferred Experience: 

• Exceptional customer service and interpersonal skills.
  

• Strong computer literacy and ability to learn new platforms quickly.
  
• Team-oriented mindset with excellent written and verbal communication skills.
  
• Experience in planning and following through with tasks. 

• Proven ability to multitask, prioritize, and follow through in a fast-paced environment.
  

• High attention to detail and problem-solving capabilities.
  
• Advanced knowledge of office management responsibilities, systems and procedures 
• Familiarity with real estate operations and marketing tools a plus.
  
• Must have strong initiative and able to work independently with minimal supervision

Required Experience: 

• High School Diploma or equivalent is required 

• Previous administrative experience 

• Real estate industry knowledge preferred

Tools: 

• Microsoft Suite Programs: Publisher, Word, Excel, Office 365 

• Templated Marketing Programs: AMP, Design Vault, ActivePipe, SocialBAY 

• Listing, Transaction, and Task Management Programs: Access.SIR.com, RSIR Connect, NWMLS 

What We Offer 

As an equal opportunity employer, we offer competitive compensation, health benefits (medical, dental, vision), and professional growth opportunities aimed at helping to improve our employees' lives and careers. This salary-based position is Monday through Friday, 8:00  AM to 5 PM and at the respective branch location. 
 

RSIR strives to celebrate the diversity, ingenuity and individuality of its people. This information is to be used only in conjunction with the duties and responsibilities of the company and role described. 

Salary : $46,394 - $62,768