Onsite Front Desk Concierge - Part-time Overnight (Sage Residences)

Role: Onsite Front Desk Concierge - Part-time Overnight

Location: Longboat Key, FL

Community: Sage Residencies

Pay Range: $19.00 – $20.00 per year (depending on experience)

Job Type: Part Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite's fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Imagine appreciating the spectacular natural beauty of this pristine island location from your great room walled in endless sparkling glass from your Sage Residence. Expansive balconies on all sides provide unencumbered, dazzling views of the Gulf and Bay waters encircling this beachfront paradise, from invigorating sunrise to dramatic sunset. There are a mere 16 opportunities to enjoy this laidback yet refined Longboat coastal lifestyle in a residence created with exquisite contemporary design. 

Ranging from 4,000 to 4,300 S.F., these condominiums feature premium finish packages and refined details to create the harmonious lifestyle you desire. From the champagne toast at your wet bar to the family barbecue in your summer kitchen to the relaxing spa bath in your expansive master suite, the pleasureful details are derived from the mindful design.

With security and convenience of utmost importance, this gated community offers private garage parking and direct elevator access with keyless entry to all units. Our 24/7 staff cultivates Sage’s intimate lifestyle.

Role Summary

The Onsite Front Desk Concierge serves as a key point of contact for guests or visitors, helping create a welcoming and professional first impression. They focus on providing assistance, information, and personalized support to enhance the overall experience of the people they serve. The role emphasizes strong communication, organization, and a commitment to high-quality customer service.

Responsibilities

• Manage the reception front desk, lobby area, community room and common areas in the immediate adjacent areas to the reception desk.
• Greet the resident/guest/vendor professionally, by standing and acknowledging them
• Professionally respond to incoming telephone calls from residents, guests, contractors, and the general public.
• Routinely familiarize themselves with building rules, policies & procedures.
• Follow the current Access Policy, ensuring all visitors, including resident guests and contractors, have been authorized to enter the building.
• Enforce and control building access policies and procedures.
• Monitor for non-compliance with association policies.
• Encourage a sense of community and assist residents as needed, following the protocols above, regarding leaving the service desk unattended.
• Direct residents and visiting guests to the management office during business hours to guide them on building rules and conduct.
• Assist residents and contractors in scheduling and utilizing the service elevator for maintenance, repairs, and move-in/out.
• Respond to resident complaints and/or concerns. When appropriate, refer issues to the General Manager or maintenance staff.
• At the end of each shift, the Concierge should provide a brief summary of events to the incoming Concierge and an update on building issues.
• Write detailed incident reports of significant events or activities, following policy and procedure.
• Review and respond to community email inbox messages with template responses or assign email messages to other departments for review and action. 
• Have a strong working knowledge of the association's emergency plan and execute the plan in the event of an emergency. 
• Provide shift coverage as needed to cover for concierge staff call-outs or absences. 
• Maintain a daily log of events.
• Maintain a clean work area.

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• High school diploma or GED required
• Previous customer-related experience required
• Previous concierge experience preferred
• Must possess a professional presentation with white glove service when residents and guests enter the building, including, but not limited to, standing when they enter, welcoming them by name, and offering assistance to access elevators, etc.
• Must possess outstanding guest service, skills, and sophisticated verbal & written communication skills
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
• Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
• Manual dexterity to operate tools, equipment, and machinery safely.
• Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
• Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
• Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
• Ability to wear and use appropriate personal protective equipment (PPE).
• Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Pay and Benefits

$19.00 - $20.00 per hour

EEO & Values Statement

RMEO is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary : $19 - $20