Lifestyle Manager (DTX83126)

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000 ), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

· Integrity: we always do the right thing.

· Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.

· Selflessness: more than teamwork; we are part of something special and much larger than any of us.

· Personal Relationships: we are a professional services company; people do business with people they like.

· Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

The Administrative Assistant/Lifestyle Coordinator incorporates both office and events duties. Developing, promoting, and implementing diverse social programs for the association while actively engaging community members to generate enthusiasm and participation ensuring professional services and outstanding customer satisfaction in line with the service level agreement and the company's guiding principles.

Key responsibilities include, but are not limited to, welcoming new residents, managing daily operations of the amenity center, assisting the Lifestyle Director in ensuring all events and programs are planned in advance while procuring the necessary supplies for all events and maintaining inventory to meet the goals and needs of all departments. Collaborating closely with the CAM to support the community event operations, resolve department appropriate issues, promote community harmony and enhance the value of each community.

Essential Duties and Responsibilities:

• Adhere to the company’s guiding principles and respond to all calls/emails within 24 hours
• Provide amenity center tours to prospective buyers.
• Welcome all new homeowners and walk them through orientation, including, but not limited to, providing welcome packet, mailbox keys, key fobs, gate decals, Explain HOA website, community events, amenity rules & regulations and more.
• Manage the HOA website & key fob system to ensure accurate entry of all new resident information.
• Serve as local resource and liaison between the residents, HOA and developer.
• Maintain the Welcome & Amenity Center, ensuring it is clean and properly prepared for residents at all times.
• Assist in community email blasts, including the weekly newsletter.
• Coordinate event setup, management and clean up with the Lifestyle Director.
• Create themed event flyers as needed, following legal guidelines.
• Manage HOA online Calendar, add events, flyers and RSVP’s
• Solicit and manage sponsorships for events as needed to increase budget given
• Recruit and organize volunteers.
• Provide assistance to resident run groups when requested.
• Conduct satisfaction surveys as needed to obtain resident feedback on past experiences or ideas for new events within the community.
• Maintains detailed records of programs, including creating an Event Planning Sheet and Event Review for each event, and writes follow-up “thank you” letters as needed.
• Addresses and resolves resident and guest complaints related to the department, involving the Manager as needed for follow-up.
• Build and maintain positive relationships with residents to ensure high service levels, timely resolution of concerns, effective communication, and continuous improvement in community services.
• Attend monthly meetings and training as required.
• Conduct business with the highest standards of personal, professional, and ethical conduct at all times.
• Display exceptional ability to analyze and handle a variety of situations that could otherwise become potential problems.
• Prioritize and complete various projects and other work-related tasks as needed and assigned.

Disclaimer
This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.
 

Education/Work Experience Requirements:

• High school diploma or equivalent GED required.
• Previous experience in an administrative capacity required.
• Previous Event Coordinator experience preferred.
• Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
• Maintain reliable transportation & a valid driver's license 
• Attend all mandatory company functions
• Proficiency in MS Office applications (Word, Excel, and Outlook).
• Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing outstanding customer service.
• Capability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.

Physical Requirements:

• Must be able to remain in stationary position 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer and printer.
• Constantly positions self to maintain files in file cabinets
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 50lbs across community for various needs
• Works in outdoor weather conditions while onsite preparing for events
• Occasionally ascends/descends a ladder or stairs

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at hr@ciramail.com.

Pay and Benefits:

$42,000 to $45,000, depending on education and experience.

Benefits include:

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Life and Disability Insurance

· HSA (Required High Deductible Medical Plan to be eligible)

· FSA

· Education Reimbursement

· 401K matching

· Employee Assistance Program (EAP)

· 11 paid Holidays

Salary : $42,000 - $45,000