Accounting Services Manager (VBFL81726)

Company Overview

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000 ), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Position Summary

The Accounting Services Manager is responsible for the client service and management of a team of accounting professionals while providing accounting, cash management, financial reporting and financial management consultation services for a large portfolio of community association clients while ensuring professional services and outstanding customer satisfaction in line with the service level agreement and the company's guiding principles. Key responsibilities include, but are not limited to, providing client contractual service deliverables, review and approval of monthly financial reports and annual budgets while interfacing with the property managers, general managers, property developers, community association Board of Directors and third-party service providers on financial matters.

Essential Duties And Responsibilities

• Adhere to the company’s guiding principles and respond to all calls/emails within 24 hours.
• Maintain up-to-date knowledge of state and regulatory statutes that apply to common interest realty associations.
• Ensure completion and compliance with client contractually service deliverables including review and approval of monthly financial reports and annual budgets.
• Maintain a high level of client satisfaction and retention.
• Mentor, train, and develop staff to ensure high performance and professional growth.
• Handle new client integration planning and staff mentoring
• Development and implementation of department and client community SOPs and internal controls.
• Resolve and troubleshoot escalated issues.
• Coordinating with other CiraConnect Shared Services departments providing AP Lockbox, AR Lockbox, Property Conveyance Lockbox, Delinquent Account Collections, Audit-Tax, Insurance Corporate,
  
  

Information Technology and Transition services in the delivery of overall financial management services.

• Assisting with prospective client proposals.
• Financial consultation with property managers, general managers and community Board of Directors.
• Becoming a “subject matter expert” in the CiraConnect technology platform with respect to the delivery of accounting and financial management.
• Recommend and implement process improvements.
• Foster a collaborative and supportive work environment.
• Continuously seek ways to improve operational efficiency and effectiveness.
• Attend monthly meetings and training meetings as required.
• Conduct business with the highest standards of personal, professional, and ethical conduct at all times.
• Display exceptional ability to analyze and handle a variety of situations that could otherwise become potentialproblems.
• Prioritize and complete various projects and other work related tasks as needed and assigned.
  
  

Disclaimer

This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.