Access Administrator / CSR

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000 ), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities will include working with operations and management team to ensure timely, accurate audits and delivery of access media and access systems management. A successful candidate must have a commitment to exceptional customer service and quality control, and be self-motivated, proactive, research minded, detail oriented and a team player.

Reports to Director of Operations

Position Responsibilities

• Check and respond to voicemails, emails, and mail inbox daily
• Pool Card and Gate Access administration
• Pool card and gate fob inventory management
• Provide ongoing access audits ensuring accurate access and billing for access as needed
• Take reservations for and assist in coordination of amenity center reservations, payment, access and cleaning of amenity centers
• Work with Management, Perception and Sight Line departments as needed to ensure exceptional client experiences for homeowners and developers
• Provide timely communication with community managers as needed
• Assist in updating and creating community documents for filing as directed
• Assist in Welcome Letters and Introduction Letters
• Phone calls to clients, vendors and teammates.
• Provide office and client services support as needed.
• Assist in preparing access related on-boarding documents for new communities
• Assist in uploading new community information into software systems
• Additional duties or projects, as assigned by the Director of Operations
• Provide coverage and support for various departments (e.g., administrative, accounting, operations, customer service) as assigned.
• Perform data entry, filing, and recordkeeping to maintain organized and up-to-date documentation.
• Assist with email correspondence, phone calls, and general inquiries.
• Support team members with special projects or daily operational needs.
• Learn and follow department-specific procedures to ensure consistency and accuracy.
• Maintain confidentiality and handle sensitive information with discretion.
• Communicate effectively with managers and staff to prioritize and complete assigned duties.
• Identify opportunities to improve efficiency and recommend process enhancements.
• Participate in special projects or company initiatives.
• Collaborate with managers and staff to identify coverage priorities.