What are the responsibilities and job description for the Service Desk Engineer-5 position at Realign LLC?
Job Type: Contract
Job Category: IT
Job Description
Service Desk Engineer
Location: Malvern, PA - 5 days onsite (LOCAL CANDIDATES FOR ONSITE CLIENT EVAL)
Duration: 6 months
*** local candidates needed for onsite client eval***
1st agent : 7 am – 4 pm EST
2nd Agent : 7:30 am – 4:30 pm EST
3rd Agent : 8 am – 5 pm EST
4th Agent : 8:30 am – 5:30 pm EST
For 1 Call Support role one of the requirement is to ensure the candidate should support/available from 7 am ET onwards
Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow).
Location: Malvern, PA - 5 days onsite (LOCAL CANDIDATES FOR ONSITE CLIENT EVAL)
Duration: 6 months
*** local candidates needed for onsite client eval***
1st agent : 7 am – 4 pm EST
2nd Agent : 7:30 am – 4:30 pm EST
3rd Agent : 8 am – 5 pm EST
4th Agent : 8:30 am – 5:30 pm EST
For 1 Call Support role one of the requirement is to ensure the candidate should support/available from 7 am ET onwards
Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow).
- Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned.
- Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds.
- Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors.
- Provide self-serve capabilities for common requests for Service Desk.
- Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)
- Support Major Incident calls for Workplace Services
Required Skills
DEVOPS ENGINEER