What are the responsibilities and job description for the CRM Functional Analyst-5 position at Realign LLC?
Malvern, Pennsylvania 19355 Posted October 9th, 2026
Job Type: Full Time
Job Category: IT
Job Description
Job Title: CRM Functional Analyst
Location: Malvern, PA (Onsite)
Fulltime
Fulltime
Job Description
Must Have Technical/Functional Skills
- Excellent Communication & presentation skills
- Experience of end-to-end digital transformation initiatives, application developments and support
- Worked on large CRM transformation from discovery to design to go-live.
- Worked closely with customer teams on qualifying requirements, working with Dev teams on sprint completions and ensuring QA
- Deep eateries in Dynamics CRM functional area on Sales/Services domains.
- Knowledge and Skills in the D365 Customer Insights services.
- Worked on detailed gap analysis and requirement and worked in Microsoft Dynamics CRM Online.
Involved in various project activities like
o Discovery, process mapping and CRP/design/Demo lead workshops with business stakeholders
o Requirement Gathering
o Gap Fit Analysis
- Should have a good understanding of Core CRM Processes, Copilot capabilities in M365/D365
- D365 CRM security model, product roadmap & certification (preferable)
Roles & Responsibilities
· Lead Business Analyst for CRM Transformation · Create functional specifications by interacting with client stakeholders · Able to work in agile delivery model · Conduct CRM approach workshops to the stakeholders
Generic Managerial Skills, If any
- Ability to collaborate with an onsite-offshore model.
- Influence and guiding junior team members
Required Skills
Data AnalystSalary : $135,000