AI Business Consultant

Additional Info:

This role will be focused on supporting our Wealth Management/Retail business that is based out of our Boston office.  A successful candidate will have experience having brought technolgy-based solutions into business environments and supporting their successful adoption.  Being able to communicate between technical and non-technical stakeholders will be critical.  A strong familiarity with modern AI solutions, best practices, and obstacles is a plus.  Background aligned to financial services is a plus.



Profile Summary:

The AI Business Consultant is responsible for driving the execution of AI initiatives that align with Voya’s enterprise strategy and deliver measurable business outcomes. This role is central to embedding AI into the core operations of any business unit—transforming how teams work, make decisions, and deliver value.

As a strategic business partner, the AI Business Consultant collaborates with business stakeholders to identify opportunities, shape AI use cases, and guide initiatives from ideation through production. The ideal candidate brings a strong mix of business acumen, technical fluency, and delivery discipline to ensure AI solutions are impactful, scalable, and aligned with business priorities.

Profile Description:

• Partner with business unit leaders to understand strategic goals, operational challenges, and process landscapes.
• Identify and shape AI opportunities that drive measurable business outcomes and operational transformation.
• Lead the end-to-end delivery of AI initiatives, translating business strategy into actionable technical solutions.
• Develop and maintain prioritized AI roadmaps, delivery playbooks, and reusable frameworks to accelerate execution.
• Collaborate with data science, engineering, and enterprise architecture teams to ensure seamless integration of AI solutions.
• Define and track success metrics and KPIs to measure the impact of AI initiatives on business performance.
• Support transitions from proof-of-concept to production, ensuring minimal friction and maximum value realization.
• Monitor AI delivery performance, resolve issues, and ensure alignment with business expectations.
• Recommend opportunities for process automation, service optimization, and cost reduction through AI.
• Ensure AI solutions comply with Voya’s standards for data governance, regulatory requirements, and ethical use.
• Act as a trusted advisor to business leaders, helping them envision and realize the “art of the possible” with AI.
• Coordinate cross-functional efforts for AI initiatives that span multiple business units or shared services.
• Contribute to strategic initiatives, special projects, and continuous improvement efforts as assigned.

Qualifications:

• Minimum 7 years supporting the development and adoption of technology solutions
• Strong understanding of AI solutions such as intelligent automation, predictive analytics, NLP, or GenAI in enterprise environments.
• Strong understanding of business processes and operational models across various domains, with a preference for those aligned with Voya’s core functions (Wealth Management, Retirement, Employee Benefits, Operations, etc.)
• Excellent communication and stakeholder engagement skills.
• Strategic mindset with hands-on delivery capabilities.
• Ability to work independently and manage multiple initiatives simultaneously.