What are the responsibilities and job description for the Implementation Specialist position at Real Radiology LLC?
About the Job
At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.
Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!
Summary
The Customer Implementation Specialist plays a critical role in onboarding new clients and ensuring a seamless, efficient, and high-touch implementation process. This individual will serve as the primary point of contact during the onboarding phase—coordinating internally across departments and externally with clients to ensure all systems, workflows, and communication pathways are successfully established and optimized for long-term success.
Job Functions
- Serve as the lead coordinator for new client implementations, managing timelines, milestones, and deliverables.
- Develop and maintain detailed project plans, including credentialing, IT setup, and communication protocols.
- Act as a liaison between client stakeholders and internal teams (IT, Credentialing, Scheduling, Customer Success, and Ambassadors).
- Ensure all implementation activities align with Real Radiology’s operational standards and client expectations.
- Provide proactive updates, support, and issue resolution throughout the onboarding process.
- Conduct onboarding meetings, training sessions, and post-launch follow-ups with clients to ensure operational readiness and satisfaction.
- Create and maintain internal documentation for implementation processes, workflows, and client-specific requirements.
- Continuously identify opportunities for improving the implementation process and overall client experience.
Preferred Talents
- Exceptional organizational, time-management, communication and relationship-building skills
- Strong project management and organizational abilities
- Demonstrated ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
- Advanced proficiency in Microsoft Office Suite, project management tools (e.g., Asana, Trello, or similar), and CRM platforms (e.g., Salesforce) a plus
- Strategic thinking and problem-solving capabilities with a customer-first mindset
- Familiarity with PACS/RIS systems and healthcare credentialing processes a strong advantage
Qualifications Preferred
- Bachelor’s degree in Business Administration, Communications, or related field
- 2 years of experience in client onboarding, project management, or healthcare implementation, preferably in a radiology or healthcare service setting.