Assistant Property Manager

Assistant Property Manager

Company Description

Real Property Management Optimize is proud to be part of Real Property Management®, the largest residential property management franchise organization in North America. Backed by the strength of Neighborly®, the world's largest home services provider, we combine local expertise with industry-leading systems, technology, and support.

As a locally owned and operated office serving Central North Carolina, we are committed to protecting our clients' investments, delivering exceptional resident experiences, and providing professional, full-service property management solutions. Our team values integrity, communication, accountability, and continuous improvement as we help property owners achieve their investment goals with confidence.

Role Description

This is a part-time position though we will consider full-time for the right candidate, on-site position based in our Burlington, NC office. The Assistant Property Manager supports a growing residential property management portfolio by assisting with resident communications, maintenance coordination, lease administration, property evaluations, and administrative functions. The position works closely with the management team to deliver exceptional service, support efficient operations, and protect client investments.

This is an excellent opportunity to learn property management with potential for professional growth and advancement opportunity. The ideal candidate is organized, detail-oriented, customer-focused, and eager to develop a successful career in property management.

Position Summary

Provide administrative and operational support for assigned properties while assisting with resident services, maintenance coordination, leasing activities, and compliance requirements. Help ensure properties are managed in accordance with company standards, Fair Housing requirements, and applicable North Carolina landlord-tenant regulations while supporting positive resident experiences and protecting owners' investments.

Key Competencies

• Professional communication skills both verbal and written with the ability to interact effectively with residents, property owners, vendors, and team members
• Strong technological aptitude and ability to learn new software systems quickly
• Strong organizational, planning, and time-management skills with the ability to manage competing priorities, meet deadlines, and maintain accuracy
• Resourceful problem-solver with a proactive approach to resolving challenges
• Accountability-driven with the ability to work in a performance-based environment
• Adaptability and flexibility in response to changing priorities and procedures
• Collaborative team player who can also work independently with minimal supervision
• Eagerness to learn, grow, and receive constructive feedback
• Customer service-oriented mindset with a commitment to delivering exceptional experiences

Duties and Responsibilities

Administrative Functions

• Maintain resident, owner, vendor, and property records in both digital and physical formats
• Enter and update information within property management software systems
• Assist with rent collection follow-up and delinquency tracking
• Prepare reports, notices, and correspondence as directed
• Support document management and compliance requirements

Leasing and Resident Services

• Assist with move-in and move-out evaluations and documentation
• Support the preparation of security deposit reconciliations and supporting documentation
• Coordinate resident communications and follow-up
• Assist with lease administration and enforcement procedures

Maintenance Coordination

• Receive, assign, and monitor maintenance requests through completion
• Coordinate scheduling between residents and vendors
• Obtain repair estimates and facilitate approval processes
• Track work order progress and maintain detailed records, particularly during property turns
• Conduct and document routine property evaluations and follow up on identified concerns
• Communicate with contractors and vendors regarding project status and completion

Customer Service and Communication

• Respond to resident inquiries by phone, email, and in person
• Assist the Property Manager with owner communications and follow-up
• Resolve routine resident concerns within established guidelines
• Develop and maintain professional relationships with vendors, residents, and investors

Additional Responsibilities

• Participate in property evaluations, onboarding activities, and special projects as assigned
• Support company initiatives that protect owners' investments and enhance the resident experience
• Perform other duties as assigned

Required Qualifications

• Associate or bachelor’s degree preferred
• One to two years of customer service, administrative, or property management experience preferred
• Proficiency in Microsoft Office Suite and ability to learn property management software
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Valid driver's license and reliable transportation
• Ability to maintain confidentiality and professionalism when handling sensitive information

Preferred Qualifications

• Previous property management, real estate, or related industry experience, including familiarity with property management software platforms
• Working knowledge of landlord-tenant laws and Fair Housing regulations
• Active real estate license or willingness to obtain one

Physical Requirements

• Ability to conduct property evaluations, including walking, standing, climbing stairs, and navigating various property conditions
• Ability to perform computer-based work for extended periods
• Ability to travel locally between properties and office locations; valid driver's license and reliable vehicle required
• Ability to occasionally lift and carry items weighing up to 25 pounds

Performance Standards

• Learn and follow company policies, procedures, and applicable regulations
• Demonstrate reliability, accountability, and follow-through
• Meet deadlines and maintain accuracy in assigned work
• Support team objectives and company goals
• Maintain professionalism in all interactions
• Seek opportunities for continuous learning and process improvement
• Uphold the company's core values, showing respect, acting with integrity, serving customers, and having fun. Commitment to exceptional service

Compensation & Benefits

• Compensation is negotiable based on experience, qualifications, and skill set.
• Company bonus eligibility after six months of employment
• Professional development and continuing education opportunities
• Clear career advancement opportunities within a growing organization

Work Schedule

• Monday through Friday (work location varies based on daily responsibilities; initial training will be conducted in the office) Days negotiable based on candidate
• Occasional evenings and weekends, as business needs require

Reporting Structure

Reports directly to the Owner/Property Manager

Application Process

Qualified candidates should submit the following:

• Resume
• Cover letter
• Three professional references

Pay: $20.00 - $25.00 per hour

Benefits:

• Professional development assistance

Work Location: In person

Salary : $20 - $25