Account Manager

The Leasing Team at REAL New York is in charge of driving rentals for our exclusive property owner/management customer base. As an Account Manager, you will be responsible for the full leasing cycle from new vacancy through successful lease up. We are looking for a proactive, detail-oriented, results-driven, solution-oriented individual with clear communication skills to join our growing team! 

Client Relationship Management

• Serve as the primary point of contact for assigned landlords, property management companies, and ownership groups, building trusted long-term relationships through exceptional service and communication.
• Provide proactive updates on vacancy performance, market conditions, leasing activity, and strategic recommendations to maximize occupancy.
• Anticipate client needs, identify potential challenges, and present thoughtful solutions that enhance the overall client experience.
• Ensure all new accounts are successfully onboarded, including system setup, marketing launch, and operational readiness.

Leasing Strategy & Portfolio Performance

• Manage the full leasing lifecycle from vacancy through executed lease and move-in.
• Develop customized leasing strategies for assigned portfolios based on market trends, pricing, competition, property positioning, and target renter demographics.
• Evaluate listing quality, photography, floor plans, descriptions, syndication, agent coverage, and lead generation efforts to maximize exposure and leasing velocity.
• Monitor leasing performance and recommend pricing adjustments, concessions, or marketing initiatives to improve results.
• Become the subject matter expert on assigned buildings through regular property visits, unit tours, and ongoing familiarity with amenities, finishes, neighborhood trends, and competitive inventory.

Transaction Management

• Review rental applications to ensure they meet landlord guidelines and approval criteria.
• Negotiate lease terms between landlords and prospective tenants while balancing client objectives and deal completion.
• Coordinate the application, approval, lease execution, and move-in process from start to finish.
• Ensure lease packages, payments, and required documentation are complete and delivered accurately and on time.
• Provide tenants with clear move-in instructions and maintain consistent communication throughout the transaction.

Marketing & Operational Excellence

• Conduct regular audits of listings, marketing materials, and company databases to ensure accuracy and consistency across all platforms.
• Collaborate with internal marketing and leasing teams to develop initiatives that increase exposure and accelerate leasing activity.
• Maintain accurate records within company CRM and operational systems.
• Identify opportunities to improve internal processes, workflows, and client service standards.

Qualifications

• 3 years of residential leasing, account management, or property management experience, preferably within the NYC rental market.
• Strong understanding of New York City rental regulations, leasing practices, and market dynamics.
• Excellent relationship-building and client management skills.
• Strong negotiation and problem-solving abilities.
• Exceptional organizational skills with the ability to manage multiple portfolios and deadlines simultaneously.
• High attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Self-motivated with the ability to work independently while collaborating effectively across departments.
• Proficiency with CRM platforms and Microsoft Office or Google Workspace.

Compensation & Benefits

• $70k - $90k; commensurate with experience
• Performance-based incentive(s)
• 401(k)
• Medical, dental, and vision insurance
• Paid time off
• Commuter benefits

Why REAL New York?

This is an opportunity to take ownership of a diverse portfolio, serve as a trusted advisor to landlords and property managers, and help maximize leasing performance across New York City's dynamic rental market. If you're proactive, solutions-oriented, and passionate about delivering exceptional client service, we'd love to hear from you.