Practice Manager

At Real Life Dental, our patients are our highest priority. Our dentists and team give our patients full attention, offering a full range of services. We provide quality care in a warm, relaxing environment and use the latest technologies to ensure precise, comfortable treatments. We are committed to our patients’ smile and comfort, and work hard to help them achieve and maintain a healthy smile for life.

Practice Manager – Real Life Dental | Roanoke
Where leadership meets people skills… and the magic actually happens.
Position Summary
Real Life Dental Roanoke is looking for a Practice Manager who’s got the brains of an administrator, the heartbeat of a clinician, and the leadership instincts to pull it all together. If you thrive in fast-paced dentistry, understand clinical flow like a second language, and can rally a team with confidence, this might be your perfect fit.
And yes — we want someone who knows how to strengthen case presentations, support treatment planning, and boost case acceptance like a seasoned pro. Your experience matters here. A lot.

What You’ll Do (and do well):
⭐ Lead the Team Like a Pro

• Run daily huddles that energize the team and keep everyone dialed in.
• Build trust with doctors and staff — high collaboration, low drama.
• Coach team members in their roles, communication, and performance so everyone levels up.

⭐ Keep Operations Running Smoother Than Fresh Composite

• Maintain top-tier OSHA, HIPAA, ADA, and infection control standards.
• Master both the clinical side and the admin side — flow, systems, and patient expectations.
• Guard the schedule like the crown jewel it is.

⭐ Strengthen Case Presentation & Case Acceptance

• Support the team in delivering confident, clear, patient-friendly treatment presentations.
• Ensure treatment plans are accurate, timely, and fully explained before the patient leaves.
• Coach front desk clinical teams on verbiage, confidence, and follow-through to increase acceptance.
• Keep follow-ups tight and intentional — no treatment left behind.

⭐ Drive Financial Health

• Keep a close eye on production, collections, AR, and new patient growth.
• Spot trends early and create action plans that actually work.
• Partner with providers to ensure strong same-day care and optimized scheduling.

⭐ Champion an Unforgettable Patient Experience

• Build a culture where patients feel valued and understood — never rushed or confused.
• Support marketing programs that help grow new patient volume.
• Roll up your sleeves when needed because we win as a team around here.

What We’re Looking For

• Experience, Experience, Experience

This role requires a leader who’s already lived the dental world — clinically and administratively — and knows how to strengthen treatment acceptance, systems, and team culture.

Minimum Requirements:

• 2 years of dental management experience (multi-provider and/or high-volume preferred).
• Strong knowledge of dental terminology, treatment planning, insurance, and patient financial discussions.
• Experience coaching teams on case presentation case acceptance strategies.
• Current OSHA, HIPAA, BLS, and infection control certifications.
• Proficiency with dental software (Open Dental preferred).
• Leadership instincts that inspire confidence.

Bonus Points If You:

• Love dashboards, KPIs, trends, and performance coaching.
• Have a history of boosting treatment acceptance and strengthening patient communication systems.
• Excel in busy, always-moving practices where every day is different.

Core Values You Must Live and Breathe

• Fanatical Patient Focus – Every decision starts with the patient.
• Creative Advantage – Solutions over excuses, every time.
• Infectious Enthusiasm – Bring the spark that motivates the team.
• Radical Candor – Honest, direct communication that helps everyone grow.
• Obsessive Commitment to Excellence – Good enough is never enough here.

Position Summary:
As a Practice Manager, you will ensure the efficient running of a fast-paced dental office and lead a successful team that consistently meets and exceeds patient, practice and the organization’s expectations.

Responsibilities:

• Conduct regular staff huddles; foster open communication, provide organization and practice updates and continually challenge and develop staff
• Stay current with the latest OSHA, HIPAA and ADA regulations
• Build and nurture a positive working relationship with the doctors and staff
• Help build new patient growth by supporting marketing programs
• Ensure that the practice is meeting financial goals and formulate plans to mitigate areas of concern

Qualifications:

• H.S. diploma with a college degree or equivalent preferred
• A minimum of two years dental experience in a management role
• Maintain annual OSHA, HIPAA, BLS and infection control training as required by law
• Proficiency with computer and dental software