Restaurant/Floor Manager

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 137 locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up from store manager to regional manager and beyond! There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey!

Position Description

Reporting to the Regional Manager and above, the Store Manager is responsible for supervising and overseeing the sales performance of the store and ensuring the proper shift assignment for staffs that work at the store. They are also responsible for fostering an inclusive, passionate, energetic, and welcoming retail environment and help co-workers to constantly grow and improve.

Duties and Responsibilities

· Maintain frequent and uninterrupted communication with the Regional Manager and ensure that the company's regulatory and operational policies and guidelines of the store are followed.

· Propose and establish an achievable sales goal for the store, and to encourage, inspire and propel the co-workers to work collectively to accomplish it.

· Ensure that all co-workers comply with the company's operating standards, and store's policies regarding food safety and sanitation regulations are strictly followed and applied.

· Train, supervise and discipline all partners on procedures and provide ongoing feedback for improvement.

· Foster a welcoming and energetic environment that embodies that philosophy of Real Fruit Bubble Tea’s visions and belief.

· Demonstrate exceptional guest service and superior follow-up skills with customers or potential customers.

· Assist in store operations by preparing ingredients, maintaining inventory levels, ensuring cleanliness, and any ad hoc tasks.

· Ensure that all partners are operating safely and in compliance with the Ontario Occupational Health and Safety Act (OHSA) and Employment Standards Act (ESA).

Ideal Candidate Competencies

• Attitude: proven entrepreneur spirit of working "on-floor" spontaneously, as to motivate and propel the frontline personnel in person and to serve as the role model for co-workers
• Results-Oriented: demonstrates the ability to consistently perform optimal business results by meeting deadlines and achieving pre-determined goals
• Communication: effectively conveys necessary information and ideas in concise and meaningful exchanges through verbal and written communications
• Teamwork/Collaboration: effectively develops healthy relationships with co-workers and encourages idea-sharing that assists to accomplish goals
• Initiative: proactively seeking opportunities to work outside of job scope to assist various business departments and demonstrates the ability to always go beyond what is required to achieve goals
• Personal Adaptability: demonstrates the ability to welcome and embrace changes and effectively adjusts to newly altered environment within the business

Expectation of Successful Candidate

· 3 years of store manager experiences, or 5 years of working experiences within the food industry

· Language proficiency in English, with strong oral and written communication skills

· Strong leadership and interpersonal skills

· Strong multitasking skills and ability to perform tasks effectively under pressure

· Exceptional customer service skills and demonstrate strong communication

· High level of organizational capabilities

· Ability to implement RFBT's policies and procedures effectively