Human Resource Generalist

Position: HR Generalist/Barista- Must be available to work in store operations as a barista

Availability: Must Have OPEN availability and be available weekends, evenings and holidays as needed

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 137 locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up from store manager to regional manager and beyond! There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey!

Position Description

The Human Resources Generalist/Barista plays a dual role in supporting both people operations and day-to-day store activities. They are responsible for coordinating HR functions such as recruitment, onboarding, and team development, while also contributing to store success through direct customer service and shift support. This role ensures effective staffing, promotes a positive workplace culture, and helps maintain an inclusive, energetic, and growth-focused environment for both employees and customers.

Duties and Responsibilities

• Maintain frequent and uninterrupted communication with the Regional Manager and ensure that the company's regulatory and operational policies and guidelines of the store are followed.
• Demonstrate exceptional guest service and superior follow-up skills with customers or potential customers.
• Assist in store operations by preparing ingredients, maintaining inventory levels, ensuring cleanliness, and any ad hoc tasks.
• Assess and screen incoming resumes from recruitment sites (e.g. Indeed) to identify potential candidates suitable for the position.
• Conduct in-person or phone interviews and ask appropriate questions to determine suitability.
• Prepare and send all hiring paperwork and information packets to new employees and coordinate with other departmental staff to register them.
• Handle the onboarding process of new RFBT partners.
• Communicate and coordinate with the Regional Manager to determine staffing needs for different store locations.

Expectation of Successful Candidate

• 2-3 years experience in HR
• 1 years experience in the food industry is a plus
• Language proficiency in English, with strong oral and written communication skills
• Strong leadership and interpersonal skills
• Strong multitasking skills and ability to perform tasks effectively under pressure
• Exceptional customer service skills and demonstrate strong communication
• High level of organizational capabilities
• Ability to implement RFBT's policies and procedures effectively

Pay

$85,000.00 annually, based on experience