What are the responsibilities and job description for the Bilingual- Customer Service Representative position at Real Floors?
JOB TITLE: Customer Service Representative
HOURS: Monday - Friday
LOCATION: Albuquerque, NM (On-site)
About Us:
Real Floors, Inc. is a leading provider of commercial and residential flooring solutions, specializing in seamless project management from start to finish. With a strong commitment to quality and customer satisfaction, we work closely with contractors, property managers, and builders to deliver exceptional flooring installations. Our team is dedicated to maintaining high standards in every aspect of our work, ensuring that each project is completed on time, within budget, and to the highest level of craftsmanship. At Real Floors, we believe in doing the right thing every time, fostering a culture of mutual respect, teamwork, and excellence.
About the Role:
Join Real Floors, Inc. as a Customer Service Representative and become a key player in our success. In this office-based role, you'll be the vital link between our customers and subcontracted flooring installers, ensuring smooth communication and timely resolution of issues.
Why Real Floors?
☆ Unlimited high-fives (just kidding... kind of).
☆ Get your kicks with generous Paid Time Off (PTO).
☆ Health, life, and disability coverage to keep you covered.
☆ Dental & Vision Care Insurance
☆ Plan for the future with our 401(k) and company match.
☆ Bonus potential? You bet.
☆ Stay fit with our fitness membership reimbursement.
☆ Sweet discounts on our products – who doesn't love a good deal?
☆ Spread the word and earn extra cash with our referral program.
☆ And more perks to come!
Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
NOTE: We're looking for go-getters like you. Recruiters and agencies, please don't crash our party.
HOURS: Monday - Friday
LOCATION: Albuquerque, NM (On-site)
About Us:
Real Floors, Inc. is a leading provider of commercial and residential flooring solutions, specializing in seamless project management from start to finish. With a strong commitment to quality and customer satisfaction, we work closely with contractors, property managers, and builders to deliver exceptional flooring installations. Our team is dedicated to maintaining high standards in every aspect of our work, ensuring that each project is completed on time, within budget, and to the highest level of craftsmanship. At Real Floors, we believe in doing the right thing every time, fostering a culture of mutual respect, teamwork, and excellence.
About the Role:
Join Real Floors, Inc. as a Customer Service Representative and become a key player in our success. In this office-based role, you'll be the vital link between our customers and subcontracted flooring installers, ensuring smooth communication and timely resolution of issues.
Why Real Floors?
- Be part of a supportive team in a fast-paced environment.
- Competitive compensation and benefits.
- Opportunities for growth and development within the company.
- Process and manage incoming customer orders via phone, email, and our online portal.
- Provide clear and helpful solutions to customer inquiries and direct them as needed.
- Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
- Coordinate with internal departments to resolve any issues related to orders and installations.
- Communicate with subcontracted installers via SMS regarding job site deliveries.
- Bilingual fluency in English/Spanish
- 2 years of customer service experience, preferably over the phone.
- Strong computer skills, with the ability to learn new systems quickly.
- Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
- Professional communication skills, both verbal and written, with a focus on customer satisfaction.
- Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
☆ Unlimited high-fives (just kidding... kind of).
☆ Get your kicks with generous Paid Time Off (PTO).
☆ Health, life, and disability coverage to keep you covered.
☆ Dental & Vision Care Insurance
☆ Plan for the future with our 401(k) and company match.
☆ Bonus potential? You bet.
☆ Stay fit with our fitness membership reimbursement.
☆ Sweet discounts on our products – who doesn't love a good deal?
☆ Spread the word and earn extra cash with our referral program.
☆ And more perks to come!
Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
NOTE: We're looking for go-getters like you. Recruiters and agencies, please don't crash our party.
