Property Manager

Title: Property Manager

Job Classification: Exempt

Reports to: Portfolio Director

Purpose: Manage property operations to foster a community, meet financial expectations and supervise a successful team.

Job Duties and Responsibilities:

• Oversee property occupancy by:
  • Maintaining a high level of customer service and strong resident relations.
  • Managing new prospect pipeline in Knock and in person.
  • Managing the prospect application process.
  • Managing the lease renewal process.
  • Monitor online and promotional presence for property and work with Marketing to adjust if needed.
  • Ensure pricing and promotions are in line with market competitors.
  • Ensure unit turns are completed in a timely manner.
  • Walk the grounds daily to make sure curb appeal is as high as possible.
  • Oversee and participate in resident activities and retention programs.
• Manage and maintain property rent collections per Company policy.
• Maximize property income including units, damage chargebacks, storage, garage, parking and animal rent.
• Control property expenses by:
  • Review invoices for accuracy and process in a timely manner using Yardi Procure to Pay.
  • Regularly look for ways to reduce utility consumption.
  • Conduct an annual unit inspection at renewal or move out.
  • Walking the property at least weekly looking for preventative maintenance items with your Maintenance staff.
  • Manage work orders by ensuring timely entry and resolution.
  • Follow capital expenditure budget.
  • Manage supplies on hand.
  • Ensure charge backs are completed if there is unit damage beyond normal wear and tear.
  • Maintain positive vendor relationships and make sure contract terms are followed.
  • Review budget monthly and address variances as much as possible.
• Train and manage employees on job responsibilities and be a valuable and supportive leader of an effective team.
• Manage Compliance requests and annual recertifications, if applicable.
• Prepare for and respond to city, investor, lender or other inspections.
• Assist residents with questions and guide residents to enter work orders in the resident portal.
• Participate in creating annual operating budget with Portfolio Director
• Oversee and maintain site records.
• Ensure site keys are kept in a locked area with limited access.
• Follow and enforce all Company policies and procedures.
• Perform other duties as assigned.

Position Requirements:

• Must possess a minimum of two (2) years Property Manager experience or three (3) years of Assistant Manager experience.
• Yardi experience preferred.
• Experience with Section 8, Section 42, LIHTC preferred.
• Must possess the ability to communicate effectively, both verbally and in writing.

• Must possess excellent organizational skills and the ability to manage multiple priorities while meeting deadlines.
• Must have intermediate proficiency with Microsoft Office suite.
• Maintain professional office environment.

Physical Requirements:

• Ability to sit or stand for long periods of time at a computer.
• Ability to lift up to 10 pounds.
• Ability to twist, turn, bend and stoop as necessary.