Property Manager

Title:                             Property Manager 

Job Classification:            Exempt

Reports to:                     Portfolio Director

Purpose:  Manage property operations to foster a community, meet financial expectations and supervise a successful team.  

Job Duties and Responsibilities:

• Oversee property occupancy by:
  1. Maintaining a high level of customer service and strong resident relations.
  2. Managing new prospect pipeline in Knock and in person.
  3. Managing the prospect application process.
  4. Managing the lease renewal process.
  5. Monitor online and promotional presence for property and work with Marketing to adjust if needed.
  6. Ensure pricing and promotions are in line with market competitors.
  7. Ensure unit turns are completed in a timely manner.  
  8. Walk the grounds daily to make sure curb appeal is as high as possible.
  9. Oversee and participate in resident activities and retention programs.
• Manage and maintain property rent collections per Company policy.
• Maximize property income including units, damage chargebacks, storage, garage, parking and animal rent.
• Control property expenses by:
  1. Review invoices for accuracy and process in a timely manner using Yardi Procure to Pay.
  2. Regularly look for ways to reduce utility consumption.
  3. Conduct an annual unit inspection at renewal or move out.
  4. Walking the property at least weekly looking for preventative maintenance items with your Maintenance staff.
  5. Manage work orders by ensuring timely entry and resolution.
  6. Follow capital expenditure budget.
  7. Manage supplies on hand.
  8. Ensure charge backs are completed if there is unit damage beyond normal wear and tear.
  9. Maintain positive vendor relationships and make sure contract terms are followed.
  10. Review budget monthly and address variances as much as possible.
• Train and manage employees on job responsibilities and be a valuable and supportive leader of an effective team.
• Manage Compliance requests and annual recertifications, if applicable.
• Prepare for and respond to city, investor, lender or other inspections.
• Assist residents with questions and guide residents to enter work orders in the resident portal.
• Participate in creating annual operating budget with Portfolio Director
• Oversee and maintain site records.
• Ensure site keys are kept in a locked area with limited access.
• Follow and enforce all Company policies and procedures.
• Perform other duties as assigned.

Position Requirements:

• Must possess a minimum of two (2) years Property Manager experience or three (3) years of Assistant Manager experience.
• Yardi experience preferred. 
• Experience with Section 8, Section 42, LIHTC preferred.
• Must possess the ability to communicate effectively, both verbally and in writing.

• Must possess excellent organizational skills and the ability to manage multiple priorities while meeting deadlines.
• Must have intermediate proficiency with Microsoft Office suite.

• Maintain professional office environment.

Physical Requirements:

• Ability to sit or stand for long periods of time at a computer.
• Ability to lift up to 10 pounds.
• Ability to twist, turn, bend and stoop as necessary.