Maintenance Manager

Department: Vacation Rentals

Managed by: Director of Vacation Rentals

Schedule: 40 Hours-rotating schedule as required by season and on call

Position Overview: The focus of this position is providing oversite and management of the Maintenance Department. This is to be done through professional and efficient operational management insuring timely and effective maintenance response and performed with an exceptional level of customer service.

The following Duties, Responsibilities and Expectations are the minimum requirements of this position.

Duties and Responsibilities:

• Oversee day-to-day operation of the Maintenance Department including management of staff, insuring compliance with NCREC guidelines, company policy, procedures, and standards.
• Responsible for the hiring, training, evaluation and day-to-day management of all departmental staff; providing first line approval for all employee expenses; Payroll (PTO and timesheet approval), mileage reimbursement and employee purchases due for reimbursement.
• Responsible for providing verification of required insurance, certifications and licensures.
• Responsible for the department’s procedural manual, implantation and quality control of maintenance standards and processes. Ensure all staff and vendors have access to departmental procedures and perform to the standards set forth within.
• Oversee the purchasing, inventory and distribution of the supplies and stock inventory. Quote products and suppliers annually ensuring the best quality and price is secured.
• Responsible for the oversight of all departmental service orders; provide closing process for all service orders, ensuring all cost and markups are accurately reported, departmental processes and standards are followed and met.
• Oversight and management of Incidental Damage Program (IDP); ensuring all incidental damage is charged and credited accurately to IDP account and that guest damage is processed, notified and charged to the guest.
• Participate in the afterhours On-Call rotation

Additional Responsibilities:

• Assist Managing Director in establishing division production goals and annual budget; communicate goals to department staff, assist them in implementing plans to obtain goals, provide accountability and direction as needed
• Attend weekly Manager Meetings
• Participate in the vision, plan and further growth of Intracoastal Realty. Active in the community, involvement in volunteer organizations, spokesperson for the company in the marketplace.

Qualification / Expectations:

• Ability to function professionally in a high stress, multi-task working environment, detail oriented, proven customer service skills and exceptional organizational skills
• Proficient in Microsoft Office programs, able to browse & search internet, proficient in e-mail correspondence, property management programs.

Education / Experience:

• High School Diploma
• 2 years’ Maintenance experience as well as management of staff and vendors required.

Pay: $37,000.00 - $39,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Salary : $37,000 - $39,000