Vice President, Portfolio Operations

Position Summary

The Portfolio Manager oversees the servicing and ongoing management of SBA, USDA, and conventional loan portfolios, ensuring full compliance with lender policies and agency regulations. This role analyzes credit risk, conducts annual reviews and servicing actions, supervises credit analysts, and facilitates communication among borrowers, lenders, and third parties, supporting loan modifications, monitoring, and documentation to protect agency guarantees and maintain portfolio performance. This position is jointly responsible for effective interaction with team members, lenders, and borrowers.

Essential Duties And Responsibilities

• Provide excellent and professional customer service to the borrower, lender, and governing agencies. Ensure relationships remain strong and healthy.
• Supervise Servicing Credit Analyst (including Decimal Point), review all financial spreads and narratives prepared by them, and ensure quality assurance of SBA/USDA credit files prior to audits and regulatory reviews.
• Review borrower service requests, gather necessary information, and underwrite servicing actions—including modifications, annual loan reviews, and amendments such as collateral releases, pricing adjustments, risk-rating changes, and other necessary modifications—in accordance with lender policies, agency regulations, SOPs, and CFR.
• Manage all aspects of portfolio management for SBA, USDA, Main Street, and conventional loans according to lender credit policy and SBA/USDA procedures, including portfolio monitoring, collections on past due accounts, collection of financial documentation, annual reviews, servicing actions, and communication with the SBA/USDA.
• Collaborate with legal counsel, lenders, borrowers, and third parties on credit actions and servicing requests, including loan modifications, annual reviews, and documentation exception management; engage with all parties both verbally and in writing.
• Complete comprehensive narrative annual reviews for each existing SBA/USDA loan, including business and personal financial analysis, credit analysis, lien perfection, property valuation, industry comparisons, risk identification and mitigation, and loan grading recommendations.
• Order and review third-party reports such as real estate appraisals, environmental assessments, title reports, and business equipment valuations as required.
• Ensure proper implementation of LSP, lender, and SBA/USDA business policies and procedures, and promote adherence to regulatory compliance requirements.
• Maintain and manage financial and insurance ticklers, collect statements and policies, prepare SBA/USDA loan files for regulatory or agency audits, and fulfill all portfolio management responsibilities—including collections and communications between the lender and the SBA/USDA, and oversight of portfolio management expenses.
• Participate in special projects and support the SBA/USDA servicing department as needed, including assisting borrowers with servicing actions and tracking financial, insurance, and covenant requirements.
• Oversee the transition of a troubled loan to the Special Asset Portfolio Manager’s portfolio. Provide on going assistance as needed.
  
  

Primary Success Measurements

• Continue to improve individual performance, with a goal of processing 9-12 actions a month
• Improve quality of credit analysis as needed.
• Respond to external customer emails, correspondence and phone calls in a timely manner (24-48 hours.)
• Respond to management requests in a timely manner.
• Work with department manager and senior management to improve workflow and productivity of department.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education And/or Experience

• Bachelor’s degree in Finance, Accounting preferred.
• Minimum of 7 years’ experience in Small Business Lending/Reals Estate Lending preferred with focus on credit analysis.
  
  

Knowledge And/or Skills

• Knowledge of the SBA and USDA rules and regulations, preferred.
• Strong credit skills.
• Leadership and motivational skills, good written and verbal communication skills, decision-making and analytical skills and ability to work well under pressure.
• Operate other standard office equipment; type accurately at a speed necessary to meet the requirements of the position; organize work, set priorities and exercise sound independent judgment within established guidelines; interpret, apply, explain and reach sound decisions.
• Proficient in Microsoft Office Suite, working with Word and Excel or similar spreadsheet software.
  
  

Language Skills

• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to write basic routine reports and correspondence.
• Ability to interact effectively with management, other employees, customers, and representatives from other organizations.
• Diplomacy in dealing with internal and external clients.
• Excellent communication skills.
  
  

Mathematical Skills

• Strong credit skills required.
• Ability to analyze financial statements for Small Businesses.
  
  

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability review information and solve problems quickly.
• Strong ability to manage time.
• Achievement oriented, takes initiative.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a remote capacity. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the remote work environment is typically quiet, dependent upon the employee’s home office setup. Our remote team thrives in an atmosphere that encourages diligence and achievement, while also fostering a supportive and enjoyable virtual workplace.