Associate, Loan Servicing

Job Summary:

Ready Capital Affordable Multi-Family is a dynamic and growing niche business dedicated exclusively to Affordable Housing Finance. With a team of 25 professionals, the firm has recently closed its own investor fund and currently services a loan portfolio of $4.3 billion.

We are currently seeking an Associate, Loan Servicing, to support the day-to-day administration and servicing of a commercial real estate loan portfolio. The ideal candidate will have strong analytical and organizational skills, and a proactive approach to problem-solving. This role requires meticulous attention to detail and the ability to provide excellent customer service to our clients and investors.

Summary of Essential Job Functions:

The Loan Servicing Associate will assist in a variety of servicing and operational functions, including:

• Generate and distribute monthly loan invoices to Borrowers and property managers
• Assist with new loan file set ups and loan onboarding. Maintain the integrity and accuracy of loan data within the servicing system.
• Monitor monthly delinquencies and escalate issues as needed
• Perform account reconciliations in the servicing system, including posting monthly receipts and disbursements in accordance with established procedures
• Process tax and insurance payments and prepare direction letters as required
• Monitor property insurance coverage for compliance with lender requirements
• Administer escrow accounts, including disbursements and periodic escrow analyses
• Monitor loan-level trigger events (e.g., covenant thresholds, stabilization date deadlines, maturity dates, insurance expirations) and ensure timely follow-up
• Collect and track, borrower compliance deliverables, including financial statements, budgets, audits, and compliance certificates
• Perform other duties as assigned

Qualifications:

The candidate should possess strong analytical and organizational skills as well as the ability to handle multiple projects at once. Solution focused and detail-oriented individual. Strong written and verbal communication skills are required with a firm command of Microsoft office. Adaptability and willingness to learn as you go are key.

Education/Experience:

• Bachelor’s degree required (Finance and/or Real Estate concentration a plus)

• Experience in commercial real estate lending, banking, or financial services

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.

The annual full-time salary range for this role is:

$60,000 - $100,000

Final compensation will be determined based on experience, qualifications, and performance. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, performance and approval. Ready Capital offers a generous PTO policy and paid holidays, the terms of which are set forth in the program policies. All full-time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is moderately quiet. We thrive in an environment that encourages hard work while having fun!

Ready Capital is an equal opportunity employer (EOE)