What are the responsibilities and job description for the CLIENT SERVICE SPECIALIST position at Ready 4 Work?
We are looking for an experienced Client Service Specialist to provide excellent corporate and UCC transactional services for a clientele of legal professionals and direct-entity clients. Primary objectives include managing a dynamic workflow in an efficient manner, increasing client satisfaction and meeting company and client expectations. The ideal candidate is skilled in corporate and UCC transactions. They should also have a strong customer-service orientation and will be results-driven and focused.
Responsibilities
Job Type: Full-time; M-F; Hours: 9 AM to 5 PM
Responsibilities
- Processing orders, resolving issues and handling requests in corporate and UCC transactions
- Daily and direct contact with client base via phone and/or e-mail
- Ability to respond promptly, professionally and courteously to client questions and concerns
- Maintaining a high standard of quality while consistently meeting tight deadlines
- Assisting clients with use of proprietary applications (training provided)
- Consulting with clients on the process of working with state and local public offices
- Working with public offices and commercial agents on the client's behalf in a professional and articulate manner
- Reviewing legal documentation – attention to detail is essential as is previous exposure to sensitive/confidential/legal documents
- Additional duties may be assigned as per the departmental/organizational needs of the company
- Ability to multi-task effectively
- Excellent customer service skills
- Proficient in Microsoft Office programs
- Team player
- Exceptional written and verbal communication
- Bachelor’s degree or equivalent education/experience
- Prior industry knowledge and customer service experience is preferred
Job Type: Full-time; M-F; Hours: 9 AM to 5 PM