What are the responsibilities and job description for the Customer Service Representative II position at Reading Truck?
How You Will Make An Impact
The Customer Service Representative II works directly with external customers and provides support by performing order entry, order status queries, load management, and assisting with customer-centric questions or requests. This role has significant customer interaction via phone and email.
The Nuts and Bolts
Process new orders into the order management system (JD Edwards)
Quote standard bodies and accessories using the price book reference in the computer system
Build loads at time of order entry for customers based on their orders placed and preferred method of transportation
Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery
Validate loads and forward loads to shipping team.
Work with other departments to ensure equipment availability and alignment with customer order dates
Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability and order changes
Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company
Other duties as assigned
Skills and Abilities:
Computer literate and proficient in Microsoft Office programs
Demonstrated skills in database management and record keeping
Demonstrated customer service skills to both internal and external customers, via phone or email
Able to work under pressure, manage multiple tasks, set priorities, respond to changes and demonstrate flexibility
Able to master technical details of the product line to direct customers to the right solution for a new order
Effective oral and written communication; excellent interpersonal skills
Excellent organizational skills
The ability to collaborate with a multi-department team
Position Qualifications & Requirements:
Education:
High School diploma or GED
Experience:
Minimum of four (4) to six (6) years of customer service experience – manufacturing environment preferred
Experience With Large ERP (Order Entry) System Preferred
Experience with Salesforce a plus
How We Make An Impact
At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. We continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!
Some of Our Total Rewards
We offer big company perks with small company culture:
AGENCIES / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions.
To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/
#PIQ
The Customer Service Representative II works directly with external customers and provides support by performing order entry, order status queries, load management, and assisting with customer-centric questions or requests. This role has significant customer interaction via phone and email.
The Nuts and Bolts
Process new orders into the order management system (JD Edwards)
Quote standard bodies and accessories using the price book reference in the computer system
Build loads at time of order entry for customers based on their orders placed and preferred method of transportation
Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery
Validate loads and forward loads to shipping team.
Work with other departments to ensure equipment availability and alignment with customer order dates
Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability and order changes
Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company
Other duties as assigned
Skills and Abilities:
Computer literate and proficient in Microsoft Office programs
Demonstrated skills in database management and record keeping
Demonstrated customer service skills to both internal and external customers, via phone or email
Able to work under pressure, manage multiple tasks, set priorities, respond to changes and demonstrate flexibility
Able to master technical details of the product line to direct customers to the right solution for a new order
Effective oral and written communication; excellent interpersonal skills
Excellent organizational skills
The ability to collaborate with a multi-department team
Position Qualifications & Requirements:
Education:
High School diploma or GED
Experience:
Minimum of four (4) to six (6) years of customer service experience – manufacturing environment preferred
Experience With Large ERP (Order Entry) System Preferred
Experience with Salesforce a plus
How We Make An Impact
At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. We continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!
Some of Our Total Rewards
We offer big company perks with small company culture:
- Comprehensive benefits package including Medical, Dental, Vision and Life
- 401(k) Savings Plan with Company Match
- Paid Parental Leave
- Tool Purchase Program
- Tuition Reimbursement
- Paid Time Off and 10 Observed (Paid) Holidays
- Generous Footwear, Eyewear, and Safety Equipment Discount Program
- Paid Training and Development Programs
AGENCIES / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions.
To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/
#PIQ