What are the responsibilities and job description for the Costumer Service Representative position at Reading Rock Inc?
Job Purpose
Customer Service Representatives are responsible for accurate processing of Orders, RMAs and other transactions. They will ensure timely, accurate, and thorough handling of the product as it is delivered to the customer. They are required to begin training and achieving Customer Experience Specialist Certification. Essential Duties and Responsibilities competence is required within the first 90-days of employment.
Essential Duties And Responsibilities
Manufacturing and office environment. Exposure to noise, fumes, and dust, while in manufacturing facilities.
Physical Demands
The employee is to occasionally Stand; Walk; Climb or balance; Stoop, kneel, crouch, or crawl; the employee is regularly Sit; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear.
Acknowledgement: This job description is not intended to be an all-inclusive list of duties and standards of the position. Critical features of this job are described under the headings above. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.
Customer Service Representatives are responsible for accurate processing of Orders, RMAs and other transactions. They will ensure timely, accurate, and thorough handling of the product as it is delivered to the customer. They are required to begin training and achieving Customer Experience Specialist Certification. Essential Duties and Responsibilities competence is required within the first 90-days of employment.
Essential Duties And Responsibilities
- Bi-lingual (English/Spanish) preferred.
- Works with the sales department to grow a customer base.
- Assists the manager on daily functions of the department.
- Uses various software including ERP Systems, Excel, and other Microsoft Office Products to perform various customer transactions.
- Can search database to locate and interpret information critical to order processing.
- Accurately and thoroughly enter orders for all customers in a timely manner.
- Process cash, account, and counter sales, assist showroom sales, and correctly files corresponding paperwork.
- Schedule deliveries within company terms and conditions. Work with distribution to meet corporate delivery standards.
- Manages open orders & back orders. Maintains due dates for open orders.
- Accurately create, process, and complete Return Materials Authorizations (RMA).
- Can search database, locate, and interpret information critical to Order & RMA processing.
- Maintain constant communication with yard and management regarding customer/product issues and receive and communicate information in this role in a professional, informative, and instructive manner.
- Vigorous compliance with all SOP’s, company policies, procedures, and performance standards. Help control expenses in any area of the company at all times.
- Customer Experience Specialist training and Certification is required within the first six months of employment.
- High school diploma required, any level of college or certifications in business, sales, marketing or related field preferred.
- Ability to demonstrate an exceptional customer service experience.
- Ability to connect with others, build trust, and be accountable for the customer experience.
- Has excellent interpersonal skills and is naturally persuasive.
- MS Office-Excel and Word knowledge.
Manufacturing and office environment. Exposure to noise, fumes, and dust, while in manufacturing facilities.
Physical Demands
The employee is to occasionally Stand; Walk; Climb or balance; Stoop, kneel, crouch, or crawl; the employee is regularly Sit; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear.
Acknowledgement: This job description is not intended to be an all-inclusive list of duties and standards of the position. Critical features of this job are described under the headings above. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.
Salary : $20