Community Health Worker

Job Summary

The Community Health Worker:

• Serves as a key link between patients, families, healthcare providers, and social service organizations.
• Builds relationships, supports health literacy, addresses social determinants of health (SDOH), and improves access to medical and community resources.
• Collaborate with internal and external partners—including medical and primary care teams—to strengthen patient care and outcomes.
• Blends care coordination, health education, advocacy, and community outreach, with a focus on designated target populations, including non‑English‑speaking communities in identified geographic areas. Through phone outreach, clinic or hospital visits, home visits, and community engagement.
• Help individuals set goals, navigate services, and maintain healthier, more stable lives.
• Participate in off‑site events—such as health fairs or community programs—providing outreach, health education, basic health assessments, and blood pressure screenings.
• Depending on department location CHWs may need to be bilingual or be knowledgeable of specific department terminology such as medical.
  
  

Work Schedule: M-F, 8:00am-4:30pm. Evening and weekend hours are based on department need.

#READ

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• 4 year Bachelor's Degree - OR - combination of relevant education & experience may be considered in lieu of Bachelor's Degree
  
  

Experience

• Relevant Experience
  
  

Certification and Licensure

• Community Health Worker Certification or relevant experience accepted in lieu of certification
• Current Valid Driver's License
  
  

Required Skills

• Excellent Communications Skills
• Excellent Interpersonal Skills
• Multi Line Telephone Operational Skills
• Multitasking
• Computer Skills to include use and navigation
• Customer Service Skills
• Prepare & Give Presentations
• Detail Oriented
• Problem Solving Skills
• Organizational Skills
• Listening Skills
• Collaborative Skills
• Good Reasoning Skills
• Strategic Thinking
• Microsoft Office Applications
• Change Management
  
  

Benefits

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!
  
  

Why Reading Hospital?

• Magnet® designated, 697-bed teaching hospital with 115-bed ED, Level I Trauma Center, and Level III NICU
• Recognized by Healthgrades 100 Best Hospitals’ Award™ (2017-2023) and ranked among Top Ten Hospitals in Pennsylvania by US News & World Report (2022-2023)
• Over 600 physicians and providers across 73 locations offering comprehensive care ranging from prevention, screenings, and education to the latest clinical services and treatments
• Abundant teaching, quality improvement, and research opportunities
• Generous time off, tuition assistance, clinical ladders, and comprehensive benefits
  
  

Discover why our hospital is a great place to work—take a virtual tour of our facility here: Reading Hospital Virtual Tour

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.