What are the responsibilities and job description for the Customer Care & Technical Sales Representative, Aftermarket Solutions, Remote (61960) position at READING BAKERY SYSTEMS?
Customer Care & Technical Sales Representative – Aftermarket (REMOTE)
Location: North America (Remote)
Travel: 50–60%
Reports To: Director, Customer Care
About the Role
RBS is seeking a Customer Care & Technical Sales Representative – Aftermarket Solutions to support and grow relationships with our installed customer base across North America.
This role is focused on developing long-term partnerships with customers operating RBS equipment, ensuring they receive exceptional support while identifying opportunities for parts, service, upgrades, and repair projects.
Rather than traditional cold-calling sales, this role works directly with existing RBS installations, visiting customer facilities to understand their operations, evaluate equipment performance, and proactively recommend solutions that improve reliability, efficiency, and uptime.
The ideal candidate has experience working in industrial equipment, OEM service, field service, or technical sales, and enjoys building strong customer relationships while driving aftermarket growth.
Key Responsibilities
Customer Engagement
- Build and maintain strong relationships with customers operating RBS equipment across North America.
- Conduct regular on-site visits to customer facilities to review equipment performance and operational needs.
- Serve as a trusted advisor and primary contact for aftermarket parts, service, and equipment support.
- Communicate customer feedback and operational insights to internal teams.
Aftermarket Technical Sales
- Identify opportunities for replacement parts, preventative maintenance, upgrades, and repair projects.
- Evaluate equipment condition and operational challenges to recommend service solutions.
- Work with customers to anticipate future needs and maintenance planning (6–12 months ahead).
- Support the growth of RBS's aftermarket business through proactive customer engagement.
Project & Quoting Support
- Develop and coordinate quotes for parts and service projects.
- Collaborate with engineering, service, and sales teams to develop tailored customer solutions.
- Follow up on opportunities and ensure customer needs are addressed.
Communication & Reporting
- Document customer visits, issues, and opportunities in the CRM system.
- Provide internal teams with updates on customer needs and upcoming projects.
- Track aftermarket opportunities and support sales growth initiatives.
Qualifications
- 3 years of experience in technical sales, field service, aftermarket support, or industrial equipment service roles.
- Experience working with OEM machinery, industrial equipment, or food processing equipment is strongly preferred.
- Strong relationship-building and customer communication skills.
- Ability to evaluate equipment performance and identify service or upgrade opportunities.
- Willingness to travel 50–60% throughout North America.
- Experience with CRM systems (MS Dynamics preferred) and Microsoft Office tools.
- Intuitiveness to be able to identify customers’ needs and offer solutions to support their processes.