Business Analyst (Customer Solutions) - Fidelity RESUME Program

Overview

Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners, too!!  And, we believe meaningful relationships formed along the way back to work should be built on communication and trust. This is why our team of Program Managers is here to listen to your unique story and help you take the best next steps toward your next opportunity. We are excited to partner with Fidelity Investments for a 6-month return-to-work program starting in October 2025. 

If you are a professional returning to work after a 2 year career break or working in part-time or independent contractor roles, this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you. 

We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners, so please don’t hesitate to apply - we’d love to hear from you.

Responsibilities

As a Business Analyst in Fidelity’s Workplace Investing Customer Solutions Chapter, you will be a member of an Agile squad responsible for crafting an engaging experience for our clients.

What You’ll Contribute Day-to-Day:

• Day to day, you will work closely with a team of cross functional and dedicated squad members (product,technology, legal, compliance & risk partners) responsible for delivering specific business goals.
• You will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery andpositive relationship building.
• Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives
• Perform end to end Business Acceptance Testing and ensure the traceability of test cases.
• Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements
• Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables
• Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives
• Perform end to end Business Acceptance Testing and ensure the traceability of test cases.

Qualifications

You’ll Be a Great Fit If You Have:

• Bachelor's Degree preferred 
• 3-5 years transferable experience
• Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training isavailable)
• Experience with workflow design, data analysis, data visualization, and impact analysis
• You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner
• Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as SubjectMatter Experts, and Business Partners

About reacHIRE

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldn't be a career breaker. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. Either way, you’ll become part of the reacHIRE team, join with a cohort of fellow Returners, and we will provide 360-degree support via Aurora, along with a dedicated Program Manager to ensure your success every step of your journey back to work!

Our return-to-work program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, and self-expression is what makes us great. Be you and reach higher!

Please note:

• reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at swhite@reachire.com.
• reacHIRE is unable to sponsor program participants for the duration of our return-to-work programs.

What’s great about working at Fidelity Investments?

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.