What are the responsibilities and job description for the Account Manager position at reachdesk?
Remote - Must be in U.S. Eastern Time Zone.
About us 🚀
Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Our platform makes it easy to deliver personalized gifts and support campaigns or events through automated sourcing, storage, and global delivery, while integrating seamlessly with sales and marketing tech stacks.
Trusted by many of the most recognized names in the technology and SaaS space, Reachdesk is backed by a world-class team with hubs in New York, London, and Lisbon. We’re growing and currently looking for an Account Manager in the US to join us.
Role description đź“–
As an Account Manager at Reachdesk, you’ll be responsible for managing and expanding strategic relationships across our client base. Your goal is to turn every client into a long-term, loyal partner by understanding their business objectives, aligning them with our platform capabilities, and delivering measurable business value.
In this role, you’ll act as a trusted advisor—guiding clients to maximize impact through Reachdesk’s gifting and swag solutions, platform features, and global supply chain best practices. Success requires a strong commercial mindset, exceptional problem-solving ability, and outstanding interpersonal skills to drive account retention and growth.
What you’ll be doing đź§
- Own the business relationship with clients, building strong, multi-threaded partnerships across key stakeholders
- Drive renewals and identify opportunities to upsell and expand existing accounts
- Clearly communicate Reachdesk’s value proposition, platform capabilities, and competitive advantages in a way that resonates with client goals
- Proactively uncover opportunities to deliver additional value, drive client satisfaction, and support business growth
- Represent Reachdesk with confidence and professionalism in high-level discussions and contract negotiations with senior decision-makers
About you đź‘Ť
- 5 years of experience in account management, sales, and/or customer success, with a proven track record of meeting or exceeding growth and/or retention goals
- Ideal background in subscription-based SaaS, with experience in consultative, solution-oriented environments rather than transactional or volume-driven models
- Demonstrated ability to manage and grow executive-level relationships across complex organizations—particularly within sales and marketing functions
- Exceptional communication and influencing skills, with the confidence to lead strategic conversations grounded in insight and expertise
- Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
- Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment
About the benefits 👍—Here are just some
- Competitive salary, stock options, and 401(k) matching program
- Dental, audio, visual, and life insurance
- Flexible PTO
- A super collaborative working culture populated by innovative, fun, and dedicated people.
*Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.