What are the responsibilities and job description for the Housing Case Manager Community Health Worker position at REACH PROJECT INC?
Position Title: Housing Case Manager - Community Health Workern (RHCM)
Reports to: Community Outreach and Case Management Supervisor
Position Goals:
Serves as the external, community-facing REACH outreach staff person whose work includes regular and ongoing interaction with individuals in need of housing and healthcare including physical and / or behavioral health services. This is a grant-funded position.
On site 40 hours per week at designated housing authorities and community based organizations
Work closely with their supervisor and the Director of Operations to ensure the chronically unhoused populations we serve are getting timely access to leasing services with full wraparound care
Accept, manage and facilitate all referrals for case management and arrear payments for all qualifying populations within the initiative
Be responsible for annual renewal of all Department of Social Services benefits, most specifically section 8 vouchers for all individuals to assure there is no lapse in benefits
Provide culturally appropriate health education, assessment, intensive case management and or navigations, follow-up and/or advocacy as part of service coordination and case-finding activities
Outreach activities include promoting access to care among individuals and / or community agency representatives and creating effective and sustained linkages to other needed and/or appropriate health and/or human services
Patient engagement characterized by direct contact with individuals with empathy and sensitivity
Responsible for establishing and engaging with community individuals and / or REACH patients by establishing positive and supportive interpersonal relationships
Responsible for establishing and engaging with housing authority management and staff to cultivate and preserve a high level of professionalism between REACH and the leasing organization
Functions as a member of a multidisciplinary team providing care for individuals with a substance use disorder diagnosis, mental illness, social and / or psychological needs including but not limited to addressing their social determinants of health needs
Responsibilities:
Promote the mission, vision, and values of REACH in conducting outreach activities
Provide housing case management support services
Provide on site outreach work and case management support to all participants that are enrolled in the initiative
Become CRPA certified through the organization within first 6 months of employment
Provide culturally appropriate support services for community based individuals including REACH patients
Work with other members of the REACH team to assess and address the needs of clients and family including the social determinants of health
Facilitate patient access to information including formal and informal support systems, web and print based materials, transportation assistance
Make appropriate referrals to health and social service agencies that may include application assistance and /or advocacy related activities
Develop, manage and facilitate support groups as needed (training will be provided as appropriate / necessary)
Provide behavioral health and other regulation-required screenings as needed under the supervision of licensed behavioral health providers (training provided as necessary)
Participates in multidisciplinary team meetings including but not limited to daily patient care pre-visit huddles
Update and maintain progress and / or Outreach activity notes in a timely manner
Qualifications:
A high school diploma or equivalent
A preferred minimum of two years’ experience working with clients in human services
Experience with navigation of local medical and social support systems
Persons with lived experience preferred
Exceptional communication skills Knowledge, Skills and Abilities:
Knowledge of community human services and health care resources for which the clients / patients are eligible
Strong organizational and interpersonal skills
Ability to work independently, exercise creativity, and be attentive to detail
Ability to manage multiple and simultaneous responsibilities and to adjust priorities accordingly
Ability to maintain confidentiality of all medical, financial and legal information
Ability to complete work assignments accurately, independently and in a timely manner
Ability to communicate effectively, both verbally and in writing
Ability to handle difficult situations in a professional manner
Commitment to harm reduction, health equity, diversity and inclusion philosophies and approaches
Benefits:
This position is full-time, benefits eligible position.
The salary range for this position is $25.82 - $27.00/hour.
REACH is dedicated to health equity. We are committed to hiring and developing well-qualified staff who reflect the racial, ethnic, social and cultural diversity of the people we wish to serve.
Reports to: Community Outreach and Case Management Supervisor
Position Goals:
Serves as the external, community-facing REACH outreach staff person whose work includes regular and ongoing interaction with individuals in need of housing and healthcare including physical and / or behavioral health services. This is a grant-funded position.
On site 40 hours per week at designated housing authorities and community based organizations
Work closely with their supervisor and the Director of Operations to ensure the chronically unhoused populations we serve are getting timely access to leasing services with full wraparound care
Accept, manage and facilitate all referrals for case management and arrear payments for all qualifying populations within the initiative
Be responsible for annual renewal of all Department of Social Services benefits, most specifically section 8 vouchers for all individuals to assure there is no lapse in benefits
Provide culturally appropriate health education, assessment, intensive case management and or navigations, follow-up and/or advocacy as part of service coordination and case-finding activities
Outreach activities include promoting access to care among individuals and / or community agency representatives and creating effective and sustained linkages to other needed and/or appropriate health and/or human services
Patient engagement characterized by direct contact with individuals with empathy and sensitivity
Responsible for establishing and engaging with community individuals and / or REACH patients by establishing positive and supportive interpersonal relationships
Responsible for establishing and engaging with housing authority management and staff to cultivate and preserve a high level of professionalism between REACH and the leasing organization
Functions as a member of a multidisciplinary team providing care for individuals with a substance use disorder diagnosis, mental illness, social and / or psychological needs including but not limited to addressing their social determinants of health needs
Responsibilities:
Promote the mission, vision, and values of REACH in conducting outreach activities
Provide housing case management support services
Provide on site outreach work and case management support to all participants that are enrolled in the initiative
Become CRPA certified through the organization within first 6 months of employment
Provide culturally appropriate support services for community based individuals including REACH patients
Work with other members of the REACH team to assess and address the needs of clients and family including the social determinants of health
Facilitate patient access to information including formal and informal support systems, web and print based materials, transportation assistance
Make appropriate referrals to health and social service agencies that may include application assistance and /or advocacy related activities
Develop, manage and facilitate support groups as needed (training will be provided as appropriate / necessary)
Provide behavioral health and other regulation-required screenings as needed under the supervision of licensed behavioral health providers (training provided as necessary)
Participates in multidisciplinary team meetings including but not limited to daily patient care pre-visit huddles
Update and maintain progress and / or Outreach activity notes in a timely manner
Qualifications:
A high school diploma or equivalent
A preferred minimum of two years’ experience working with clients in human services
Experience with navigation of local medical and social support systems
Persons with lived experience preferred
Exceptional communication skills Knowledge, Skills and Abilities:
Knowledge of community human services and health care resources for which the clients / patients are eligible
Strong organizational and interpersonal skills
Ability to work independently, exercise creativity, and be attentive to detail
Ability to manage multiple and simultaneous responsibilities and to adjust priorities accordingly
Ability to maintain confidentiality of all medical, financial and legal information
Ability to complete work assignments accurately, independently and in a timely manner
Ability to communicate effectively, both verbally and in writing
Ability to handle difficult situations in a professional manner
Commitment to harm reduction, health equity, diversity and inclusion philosophies and approaches
Benefits:
This position is full-time, benefits eligible position.
The salary range for this position is $25.82 - $27.00/hour.
REACH is dedicated to health equity. We are committed to hiring and developing well-qualified staff who reflect the racial, ethnic, social and cultural diversity of the people we wish to serve.
Salary : $26 - $27