Front Desk Patient Coordinator (Part-Time)

PRN Front Desk Patient Coordinator

At Reach Fertility, one of the nation's leading fertility centers, we believe exceptional care begins the moment someone walks through our doors. We're looking for a PRN Front Desk Patient Coordinator who brings professionalism, warmth, and reliability to every interaction, ensuring patients feel welcomed, supported, and cared for throughout their fertility journey.

This role is ideal for someone who enjoys working in a fast-paced, patient-facing environment, values flexibility, and wants to be part of a collaborative healthcare team while providing coverage as needed. It's an excellent opportunity for someone seeking supplemental income, a flexible schedule, or the chance to gain experience with a leading fertility practice while providing consistent Monday coverage during a team member's maternity leave, with opportunities for additional shifts as clinic needs arise.

Position Overview

Our front desk team operates with a strong team-first mindset and a shared commitment to supporting exceptional patient care and clinic operations. While core responsibilities are clearly defined, this PRN role requires flexibility, adaptability, and a willingness to step in where needed to ensure a seamless patient experience.

As the first point of contact for our patients and visitors, you will play a central role in creating a welcoming experience while maintaining the professionalism, accuracy, and efficiency required in a healthcare setting.

Schedule

This is a PRN (as-needed) position.

• Regular Monday coverage is required at our Charlotte location during a team member's maternity leave.
• Additional weekday, holiday, and occasional weekend coverage may be available based on staffing and operational needs.
• Applicants must be able to work at any of Reach Fertility's three clinic locations as needed.

Key Responsibilities

• Greet patients and visitors with empathy and professionalism to create a warm, welcoming environment.
• Manage front desk operations including patient check-in/check-out, phone inquiries, and appointment coordination.
• Collect and accurately post co-payments and other patient fees.
• Maintain patient accounts with accurate demographic, insurance, and financial information.
• Work closely with physicians and clinical staff to ensure a smooth, coordinated patient experience.
• Recognize and communicate patient concerns or feedback to continuously enhance our service.
• Balance hospitality with attention to detail, compliance, and operational accuracy.
• Support front office operations wherever needed to ensure continuity of patient care.

What You'll Bring

• 2 years of customer service or front office experience, ideally in healthcare, hospitality, or another service-oriented environment.
• High school diploma required; additional education or certifications are a plus.
• Experience with medical scheduling systems, insurance processes, medical terminology, or healthcare workflows preferred.
• Prior experience in OB/GYN, fertility, or hospital settings is a strong advantage.
• Bilingual English/Spanish preferred.
• A professional, upbeat demeanor with the ability to remain composed in a fast-paced environment.
• Exceptional communication and interpersonal skills—you make people feel seen, heard, and cared for.
• Dependable, detail-oriented, and proactive with excellent organizational and time management skills.
• Ability to multitask, prioritize competing demands, and maintain accuracy in a busy clinical setting.
• Comfortable using computer systems, scheduling platforms, and electronic medical records.
• A collaborative, service-oriented mindset with the flexibility to support staffing needs across multiple clinic locations.

Why Reach Fertility?

At Reach Fertility, you are more than a front desk professional - you are part of a care team helping patients through one of the most meaningful journeys of their lives. We offer a supportive, mission-driven environment where compassion, teamwork, and excellence are valued every day.

If you have a heart for hospitality, enjoy providing exceptional patient experiences, and appreciate the flexibility of PRN work, we'd love to hear from you. Join Reach Fertility and help bring hope to life.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Experience:

• Customer service: 3 years (Required)

Work Location: In person

Salary : $19 - $20