Operation Manager

Qualification

• 3–7 years warehouse / operations management experience in consumer or commercial electronics, ITAD, reverse logistics, or refurbishment environment
• Bachelor’s degree in Supply Chain, Logistics, Business, or equivalent experience
• Strong knowledge of electronic devices lifecycle: laptops, desktops, mobile devices, enterprise servers, and telecom equipment
• Experience managing multi-function operations (receiving, grading, testing, teardown, inventory control, outbound logistics)
• Familiar with ERP / WMS systems (e.g., NetSuite, SAP, Oracle, or similar) and advanced Excel (pivot tables, VLOOKUP)
• Understanding of data security and compliance requirements (R2, data wiping standards preferred)
• Experience with KPI-driven operations (throughput, yield, recovery value, inventory accuracy)
• Bilingual in English and Chinese preferred (for workforce communication)
• Proven team leadership experience (20–50 employees across shifts)
• Lean / Six Sigma or continuous improvement experience is a strong plus

Responsible

• Manage end-to-end warehouse and production operations including receiving, sorting, testing, data wiping, teardown, grading, and shipping
• Drive daily operational planning to meet volume, turnaround time, and customer SLA requirements
• Monitor and improve key metrics: productivity, recovery rate, processing accuracy, and on-time shipment
• Lead and develop supervisors and team leads; ensure proper staffing, training, and performance management
• Ensure compliance with safety standards (OSHA), environmental regulations, and ITAD certifications (R2 / ISO standards)
• Oversee inventory control processes including reconciliation, cycle counts, and discrepancy investigation
• Coordinate with procurement, sales, and finance teams to align operational output with business goals and resale channels
• Identify process gaps and implement continuous improvement initiatives (layout optimization, labor efficiency, automation opportunities)
• Manage vendor relationships (transportation, recycling downstream vendors, equipment suppliers)
• Support customer audits and provide operational data/reporting as required

Deliverable

• Achieve daily and weekly throughput targets aligned with customer SLAs
• Maintain inventory accuracy ≥ 98–99% across all product categories
• Improve recovery value and reduce scrap rate through better grading and processing controls
• Deliver labor productivity improvements (units per labor hour) quarter over quarter
• Ensure 100% compliance with safety and data destruction standards (zero major audit findings)
• Provide accurate and timely operational reports (daily dashboard, weekly KPI, monthly performance review)
• Reduce processing turnaround time (TAT) and backlog levels
• Maintain high employee retention and training completion rates