Family Assistant

The Opportunity

This role serves as the cornerstone of seamless household and property operations, delivering exceptional administrative and project support with grace and precision. Acting as a trusted liaison, this position will partner closely with the Principal, Director of Properties and Household Operations, and Senior Property Manager—to ensure every detail of the residence and its activities reflects the highest standards of excellence. From orchestrating travel logistics to curating memorable events, this position blends organizational mastery with a commitment to personalized service.

Our Unique Benefits

We are intentional about enriching our employment experiences through a unique blend of benefit offerings that include:

• Robust health insurance options with competitive employer contributions.
• 401k retirement plan with a generous employer match of up to 7.5%.
• Paid time off programs including vacation time, sick time, and paid holidays.
• Training reimbursement programs.
• Discounted memberships to MVP Sportsplex.

What You'll Do

In Support of Director of Properties and Household Operations:

• Provide comprehensive administrative and project support for household operations and personal assistance needs, ensuring a polished and organized environment.
• Coordinate sophisticated travel arrangements, crafting detailed itineraries and managing expense reports; assist with family travel planning to create effortless experiences.
• Serve as a communication hub for the Principal’s scheduling needs, maintaining clarity and discretion at all times.
• Offer backup support for family schedules, appointments, and household organization, anticipating needs before they arise.
• Assist with event planning and execution, from intimate gatherings to large-scale celebrations at the residence, Barn, or elsewhere.
• Contribute to seasonal traditions and year-round gift giving, infusing creativity and attention to detail into every occasion.
• Manage incoming and outgoing packages with care and professionalism.
• Oversee procurement of household supplies, gifts, and specialty products, streamlining processes for efficiency and excellence.
• Act as the primary point of contact for Amway-related orders, ensuring timely fulfillment and continuous improvement.
• Collaborate with household staff, Baton Collective, and RDV Corporation to maintain harmony across operations.
• Coordinate meeting logistics, including conference rooms, technology support, and hospitality details.
• Respond to ad hoc requests and errands with flexibility and discretion.

In Support of Senior Property Manager:

• Works with Senior Property Manager to strategically plan for property operations with innovative and creative solutions for new and existing challenges. Continuously works proactively on long range planning.
• Maintains property schedules and works with the Property Manager to ensure properties are appropriately stocked for events.
• Performs special projects or errands at request of Senior Property Manager

Travel

• Remain available to troubleshoot travel-related issues, ensuring smooth experiences for family members.
• Research and recommend destinations, accommodations, and activities, and curate bespoke itineraries for all travel.
• Arrange domestic and international travel—commercial or private—with meticulous attention to detail.
• Secure private ground transportation and ensure vehicles are prepared for journeys.
• Manage lodging options, bookings, and confirmations, delivering a stress-free travel experience.
• Plan complex group travel, harmonizing flights, accommodations, and activities for memorable trips.

Personal Assistance & Support

• Navigate multiple priorities with poise, confidentiality, and unwavering follow-through.
• Communicate effectively with family members and key contacts via email, text, or call, always exercising discretion.
• Prepare and distribute weekly travel reports, ensuring all stakeholders remain informed.
• Maintain and synchronize multiple calendars, coordinating personal and professional appointments with precision.
• Orchestrate family and social events—birthdays, anniversaries, school milestones—partnering with vendors and planners to create unforgettable experiences.
• Curate thoughtful gift selections for special occasions, elevating presentation with creative wrapping and elegant details.
• Utilize technology to track preferences, addresses, and seasonal lists, ensuring personalized touches.
• Handle administrative tasks including correspondence, reports, and presentations with detail and professionalism.
• Review vendor invoices for accuracy, manage expense reporting, and oversee timely payments.
• Execute errands, shopping, and logistical support with efficiency and discretion.
• Embrace special projects with enthusiasm and adaptability.
• Support Principal with personal assistance in private spaces if/as needed.

General

• Serve as the central coordinator for household operations, fostering an environment of order and excellence.
• Support key leaders with special initiatives, demonstrating flexibility and foresight.

What You'll Bring

• Minimum of three years of administrative experience in a professional setting; Bachelor’s degree preferred.
• Exceptional attention to detail and commitment to the highest standards of service.
• Proficiency in Microsoft Office Suite, Mac, Concur and other related technologies.
• Strong organizational skills with the ability to prioritize, self-direct, and anticipate needs.
• Outstanding communication skills—both written and verbal—with a resourceful, proactive approach.
• Proven ability to create extraordinary experiences for family and guests, reflecting a culture of gracious hospitality.
• Ability to build rapport and maintain relationships with discretion and professionalism.
• A mindset of exceeding expectations, paired with flexibility and elegance in demeanor.
• Capacity to maintain confidentiality while interfacing effectively across all levels.
• Strategic perspective with the ability to see the “big picture” and plan ahead.