What are the responsibilities and job description for the Front Desk Administrative Assistant position at RDM Holding Company?
Do you love helping people through difficult situations?
Then don’t miss your chance to join our Franchise as a Front Desk Administrative Assistant. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Job Description:
Perform all office administrative tasks related to customer calls, data entry and documentation. Perform general office duties, such as answering phones and data entry.
Responsibilities:
- Provide excellent customer service
- Receive general phone calls and greet visitors
- Receive and dispatch lead calls and job referrals
- Perform detailed and accurate data entry
- Perform general administration duties
- Assist other departments, as needed
Qualifications:
- 2 year(s) of administrative or office-related experience and business experience
- Working knowledge of current business software technologies is required
- Experience in the commercial cleaning and restoration or insurance industry is desired
- Customer service experience
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software
- Minimum of HSD/GED, Associate's/Bachelor’s degree preferred
- Ability to successfully complete a background check subject to applicable law