What are the responsibilities and job description for the Customer Service Representative position at RDI Corporation?
Company Description
RDI Corporation is a leading provider of outsourced business solutions, offering customizable services such as contact center operations, IT support, market research, and digital strategies. Established in Cincinnati in 1978, the company has grown to encompass 11 locations across North America and employs over 3,500 professionals. RDI partners with businesses of all sizes, from mid-sized companies to Fortune 500 enterprises, to deliver strategic, results-driven solutions tailored to individual client needs. With award-winning brands like RDI Connect, RDI Intuitive Technical, RDI Sightline, and RDI Ablaze, RDI transforms complex challenges into opportunities for success.
Role Description
This is a full-time on-site role for a Customer Service Representative. In this role, you will engage with customers to address inquiries, resolve issues, and provide exceptional support. The position involves enhancing customer experiences through communication, ensuring satisfaction by identifying solutions, and maintaining accurate records of interactions. You will collaborate with team members to ensure client goals are met and maintain a professional, solutions-oriented approach at all times.
Qualifications
- Proficiency in Customer Service and Customer Support to effectively address and resolve customer inquiries
- Ability to ensure Customer Satisfaction and maintain a positive Customer Experience
- Strong interpersonal and communication skills, with an emphasis on problem-solving and conflict resolution
- Familiarity with CRM tools and basic computer skills
- High-school diploma or equivalent; previous experience in customer service or a related field is a plus