What are the responsibilities and job description for the NOC Support Technician- MSP Support - Tier 2 Tech position at RCN Technologies?
NOC Technician (Tier 1–2) — MSP Support
Early to Mid-Career Opportunity
Own the Customer Experience. Build Something That Matters.
Are you someone who naturally takes ownership of problems until they are fully resolved? Do you enjoy helping people, solving technical issues, and making systems work better than they were before?
Are you looking for a role where you are trusted to own problems through resolution—not just close tickets?
If so, we’d love to meet you.
RCN Technologies is a fast-growing technology company headquartered in downtown Knoxville, Tennessee. We help businesses stay connected through innovative wireless networking and managed services solutions.
We believe customers should be able to #ExpectMore from their technology provider—and that expectation is delivered by people who take ownership, think critically, and care deeply about the customer experience.
This role sits at the heart of our Network Operations Center (NOC). You'll monitor customer environments, respond quickly when issues arise, and own each problem through to resolution—with priority on our Managed Services (MSP) customers.
Veterans are encouraged to apply.
Our Core Values
Enjoy the Journey
We believe work should be meaningful and rewarding. We create an environment where people enjoy building their careers.
Embrace Development
We invest in continuous learning and long-term career growth.
Extreme Ownership
We take responsibility, follow through, and see problems through to resolution.
Stronger United
We succeed as a team through communication, trust, and collaboration.
Create Wow
We go beyond expectations to deliver exceptional experiences for customers and teammates.
What You’ll Do
As a NOC Technician, you'll monitor customer environments, respond to issues, and own them through to resolution—supporting our full customer base.
Own onboarding, setup, and activation for MSP customers
Serve as a primary point of contact for customer issues and technical questions
Troubleshoot networking, connectivity, and device-related issues
Coordinate internal teams to ensure fast, accurate resolution
Monitor customer environments and proactively identify issues
Maintain documentation and system records
Collaborate with engineering, implementation, and customer teams
Continuously improve processes and customer experience
You are not just closing tickets—you are owning outcomes.
Who Thrives Here
We are looking for someone who:
Takes full ownership and follows through—owns the problem rather than assigning blame
Communicates clearly and confidently