What are the responsibilities and job description for the Night Auditor Manager position at RCMI HOSPITALITY MANAGEMENT LLC?
Job Summary
The Night Audit Manager role plays a crucial role in ensuring the smooth operation of our establishment during overnight hours. Responsible for reconciling all hotel cashier transactions, reviewing, and verifying the accuracy of guest accounts, and assisting guests with any needs they may have during the night. The ideal candidate is detail-oriented, reliable, and capable of handling financial transactions with precision. The Night Audit Manager is responsible for assisting the Front Desk Manager and/or Hotel Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay.
Responsibilities
- Financial Duties:
- Conduct nightly audits and reconcile all daily transactions from various hotel departments.
- Verify and balance entries and records of financial transactions reported by various hotel departments during the day.
- Handle the preparation and distribution of daily reports to management.
- Guest Service
- Provide exceptional customer service to guests during the overnight shift.
- Assist guests with check-ins, check-outs, and any inquiries they may have.
- Respond promptly to guest complaints and resolve issues effectively.
- Be familiar with all in-house groups.
- Be able to perform all duties of Front Desk Agent.
- Administrative Tasks
- Complete the end-of-day processes, including posting charges to appropriate accounts, running backup reports, and preparing final reports.
- Ensure the accurate and timely processing of all credit card transactions.
- Handle telephone inquiries and reservations during the night shift.
- Security and Safety:
- Maintain a safe and secure environment for guests by monitoring the lobby and surrounding areas.
- Follow hotel safety protocols and procedures to ensure the protection of guests and employees.
- Communication:
- Provide accurate information regarding hotel facilities and services to guests and visitors.
- Communicate effectively with the day shift team regarding any outstanding issues or concerns.
Qualifications
- Be energetic and self-motivated to foster a positive working environment that sets the tone for the team to provide a high level of customer service.
- At least 2 years of supervisory experience within the Rooms Division of a hotel.
- Be able to work flexible hours, including evenings, weekends, and holidays.
- Be able to perform manual duties, which may involve a lot of walking and lifting baggage, and act as a mentor to coach the team members on their performance.
- Should have a good command of English to interact with our guests and handle complaints efficiently.
- Service-oriented style with professional presentation skills.
- Detail-oriented and stress-tolerant.
- Able to stand for long periods.
- Must possess the following strengths: high energy, entrepreneurial spirit, resourceful and result-driven, effective communicator, friendly and outgoing personality a must, effective in providing exceptional customer service and ability to improve the bottom line.
- Clear concise written and verbal communication skills in English, Spanish and Dutch.
- Must be proficient in Microsoft Office.
- Must have excellent organizational, interpersonal and administrative skills.
- Strategic thinker who has strong problem-solving abilities.
- Opera and Reserve knowledge.
