Program Director - Residential

RCM of Washington is an equal opportunity employer.

Are you looking for a meaningful career opportunity where you can positively impact people’s lives? Are you interested in leading a talented and dedicated team towards achieving the very best outcomes for the people they serve? Are you passionate about advocacy?

RCM of Washington is hiring a Residential Program Director to oversee operations and compliance of residential settings with Federal and State Medicaid rules/regulations and other certifications with the District of Columbia, Department of Health, and Department of Disability Services (DDS). Coordinate and supervise administrative procedures to maintain overall proficiency and professionalism for the operation and administration of RCM of Washington. Monitor person-centered quality of care and efficiency of programming. Coordinate committees to maintain effective communication lines between all levels within the company and supervise the Program Coordinators and Qualified Intellectual Disability Professionals (QIDP).

Essential Functions:

• · Direct the operations and systems management of residential locations through supervision of mid-level managers and Direct Support Workers.
• · Acts as a QIDP and/or Program Coordinator in the absence of one.
• · Ensures compliance of residential locations with all Federal and District Medicaid rules and regulations.
• · Support the Administrative team, Executive team, QI Director and DON in coordinating and supervising all administrative/operational procedures to maintain overall proficiency and professionalism within RCM of Washington.
• · Coordinates Mock survey in locations prior to certification review and participates in quality reviews as requested by the Director of Quality Improvement.
• · Attend weekly management check- in meetings.
• · Prepare and submit all plan of corrections to appropriate regulatory agencies within established time frames.
• Complete all Plan of Corrections and monitor compliance of the Plan of Correction from all staff.
• Model the behaviors you expect to see in the homes, including face to face time in the homes at least 40% of your time to include activities for managers including advocacy techniques, empowerment strategies, system change initiatives, and act as a DSP when necessary when you are in the homes.
• Identify and assist QI in the development of operational policies and procedures as needed.
• Ensures all homes run an active treatment /person-centered regimen in conjunction with the mission and philosophy of RCM of Washington by spending 40% of your time in the residential homes you are responsible for.
• Ensures timely response to all incidents and investigations according to District and Federal regulations.
• Ensure that all recommendations are followed through including, but not limited to: Incident investigations; Human Rights Committee; Court Orders; Alerts, and other recommendations as they arise.
• Coordinates and implements habilitation, documentation, and monitoring of all programs with QIDPs, DON, and QI.
• Serve on the Human Right Committee.
• Serve on the Safety Committee.
• Assist Program Coordinator, QIDP with scheduling as needed
• Assign, direct and review all work of staff.
• Act as the official representative and spokesperson for the organization at meetings with people we support, groups, and agencies.
•  Reviews employee performance evaluations.
•  Performs other miscellaneous duties as required by COO and his/her designee.

Physical and Environmental Conditions: The work environment may involve situations that require working with people with Behavior Support Plans, Trauma Informed Care Plans, Complex Medical Needs, and Developmental Disabilities.

Education and Experience:

• Minimum of Bachelor’s degree in Human Services / Psychology with 5 years of experience working in a or related Healthcare setting
• Prior QIDP experience
• Valid driver’s license with own transportation
• Current CPR /First Aid / TME certification
• Have a current and maintained annual health certificate stating the employee is free and clear of any all communicable diseases.
• Strong interpersonal, communication, and technology skills are essential
• Working knowledge of Electronic Medical Records system(s)
• Professional team player with the ability to work on an interdisciplinary team
• Must have patience, tact, cheerful disposition, and enthusiasm, as well as be willing to handle persons based on whatever maturity level they are currently functioning

Knowledge Skills and Abilities:

• Knowledge of Electronic Medical Records System(s).
• Knowledge of DDS & DOH Procedures.
• Excellent computer skills in Microsoft products to include Word, Excel and PowerPoint.
• Possess critical thinking, using logic and reason to identify strengths and weakness of alternative solutions, conclusions and approaches to problems.
• Ability to develop staff by providing constructive feedback and finding opportunities for their growth.
• Excellent organizational skills with attention to detail.
• Ability to prioritize and have a sense of urgency and maintain confidentiality.
• Effective oral and written communication in the English language.
• Ability to gain a working knowledge of RCM of Washington policies and procedures.
• Ability to act as a representative of RCM of Washington to the public.
• Excellent interpersonal skills with the ability to effectively communicate and coordinate with other staff members and persons from different backgrounds.
• Ability to pass a criminal background check.
• Ability to lift, move, or assist non-ambulatory persons and/or weights with a minimum of 60 lbs.

Salary : $87,000 - $95,000