What are the responsibilities and job description for the IT Customer Service position at RCC Business IT?
RCC Business IT provides cutting-edge technology solutions that help organizations thrive. We’re known for our reliability, innovation, and commitment to exceptional customer service. Join a team where your work truly supports business success.
About the Role
We’re looking for a detail-oriented IT Customer Service Representative to coordinate service requests and ensure our clients receive outstanding support. You’ll serve as a communication hub between customers and our IT team, helping keep operations smooth, responsive, and client-focused.
What You’ll Do
- Coordinate and schedule IT service requests from multiple channels (phone, email, tickets, alerts).
- Serve as the main point of contact between clients and technicians, ensuring timely communication and resolutions.
- Manage and update the Dispatch Board to prioritize and track service orders.
- Monitor and maintain service orders, time tracking, and client documentation.
- Follow up with clients after service completion to confirm satisfaction.
- Support inventory coordination, purchasing requests, and process documentation.
What You Bring
- High school diploma or equivalent (Associate’s or Bachelor’s preferred).
- Experience in customer service or administrative support (IT industry a plus).
- Strong communication, organization, and multitasking skills.
- Basic understanding of IT concepts and Microsoft Office proficiency.
Why You’ll Love Working Here
- Competitive pay and benefits package.
- Professional growth and advancement opportunities.
- Supportive, collaborative work environment.
- Be part of a company that values innovation and customer success.
Salary : $45,000