Part Time Customer Experience Specialist I

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13557361 RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! Internal Deadline: 05/01/2026 At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel. **What were looking for:**Someone who can provide customer service via the telephone for routine inquiries and concerns from customers and branches regarding banking products and financial services. **What would make you a great fit:**

• You have strong telephone, reading comprehension and communication skills, both verbal and written.
• You possess strong customer service skills to assist customers with ease and communicate with professionalism and care.
• You have strong analytical and problem-solving skills with the ability to make decisions independently.
• You thrive in a fast-paced environment.
• You can multitask while managing phone calls, chat sessions, emails, etc.
• You possess solid typing skills ```{=html}
  
  

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• You care about your community and have a desire to be involved. **What youll do:**
• Assist customers and branches needing technical assistance with all
  
  

Bank-related business products such as Online Banking, IVR, ITM, etc.

• Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory and legal compliance requirements.
• Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed. **What you must have:**
• Minimum of one year of customer service experience
• High school diploma or GED **What might set you apart:**
• A drive to find positive solutions to customer and department situations
• A strong client focus with excellent problem-solving and decision-making skills
• Knowledge of various banking and cash management products and systems **What you can expect:**Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation: This position is in an office environment within a climate-controlled facility, whic h may be in the basement of some facilities. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day. The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. Due to the fast-paced environment of the call center, individuals must maintain a pleasant/cooperative attitude during times of high call volume. The individual must be capable of working harmoniously with diverse personalities of co-workers and internal customers. This position requires regular and reliable attendance and the ability to work varying hours. **What you might want to know about RCB Bank:** RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an employer while fulfilling our commitment to excellence. Operating