What are the responsibilities and job description for the HomeBASE Case Manager position at RCAP Solutions, Inc.?
The HomeBase Case Manager will assist people facing homelessness to
achieve stable housing and sustainable employment that may have limited
resources, along with being responsible for providing re-housing and
stabilization case management services to participants in the HomeBase
program. They will be accountable for intakes and assessments of
qualifying families, as well as assessing their needs for re-housing and
sustainable employment opportunities, along with referring and
connecting clients to services and assisting them in achieving housing
stability. Key Responsibilities: \~ Conduct comprehensive client
assessments to collect financial, employment, housing, education, and
health information as appropriate to develop a re-housing and
stabilization plan. \~ Provide great customer service to all clients. \~
Return calls in a timely manner and provide services to individuals of
the program as well as staff members and walk-ins. \~ Provide case
management and support to emergency assistance clients as well as
supportive housing search advocacy. \~ Provide supportive subsidy plans
and furniture/moving assistance for clients. \~ Conduct client visits
with families and assist with housing search and placement
opportunities. \~ Responsible for acquiring documents, ensuring that
rental units meet health and safety standards as designated by the
program guidelines. \~ Develop support systems to meet with client?s
needs by identifying and coordinating a variety of available services
necessary to maintain independent living, self-sufficiency, and family
stabilization. \~ Make proper referrals for clients to available social
services and educational and medical resources when appropriate. \~
Monitor and verify services provided to each client on a monthly/weekly
basis to determine the quality and effectiveness of services provided.
\~ Monitor and update web-based systems with client data updates via E2E
and ETO systems and maintain virtual files. \~ Monthly reporting to
Finance Department and Funders. \~ Manage a caseload of clients and
maintain appropriate file documentation to support tracking. \~ Other
duties assigned by supervisor. Experience Requirements: \~ Excellent
verbal and written communication skills with the ability to communicate
with clients, management, and peers. Must be able to effectively
communicate with individuals from diverse backgrounds. \~ Ability to
maintain accuracy while meeting all deadlines; the ideal candidate must
be detail-oriented and organized with the ability to prioritize; and
attend/participate in meetings presenting a team player approach. \~
Must provide exceptional customer service. \~ Strong computer skills
including MS Word, Excel, Outlook, database systems, etc. \~ Must
maintain a high level of interpersonal skills to handle sensitive and
confidential situations. \~ Must be able to work in a fast-paced
environment with demonstrated ability to deal with multiple competing
tasks and demands. \~ Bilingual skills (English/Spanish) required. \~
Experience with assisting clients with housing search/resources
preferred. Education Requirements: \~ Bachelor\'s degree preferred, but
not required. 1-3 years working in the Human Services field or case
management experience. Certifications or Licensures: \~ Must possess a
valid Driver\'s license and have reliable transportation. Must be
willing to travel throughout the Worcester County area to meet with
clients. \~ Must become certified within the R.E.B (Regional Employment
Board) within six (6) months of working within the position. [Click Here
to Apply](https://www.rcapsolutions.org/careers/)
achieve stable housing and sustainable employment that may have limited
resources, along with being responsible for providing re-housing and
stabilization case management services to participants in the HomeBase
program. They will be accountable for intakes and assessments of
qualifying families, as well as assessing their needs for re-housing and
sustainable employment opportunities, along with referring and
connecting clients to services and assisting them in achieving housing
stability. Key Responsibilities: \~ Conduct comprehensive client
assessments to collect financial, employment, housing, education, and
health information as appropriate to develop a re-housing and
stabilization plan. \~ Provide great customer service to all clients. \~
Return calls in a timely manner and provide services to individuals of
the program as well as staff members and walk-ins. \~ Provide case
management and support to emergency assistance clients as well as
supportive housing search advocacy. \~ Provide supportive subsidy plans
and furniture/moving assistance for clients. \~ Conduct client visits
with families and assist with housing search and placement
opportunities. \~ Responsible for acquiring documents, ensuring that
rental units meet health and safety standards as designated by the
program guidelines. \~ Develop support systems to meet with client?s
needs by identifying and coordinating a variety of available services
necessary to maintain independent living, self-sufficiency, and family
stabilization. \~ Make proper referrals for clients to available social
services and educational and medical resources when appropriate. \~
Monitor and verify services provided to each client on a monthly/weekly
basis to determine the quality and effectiveness of services provided.
\~ Monitor and update web-based systems with client data updates via E2E
and ETO systems and maintain virtual files. \~ Monthly reporting to
Finance Department and Funders. \~ Manage a caseload of clients and
maintain appropriate file documentation to support tracking. \~ Other
duties assigned by supervisor. Experience Requirements: \~ Excellent
verbal and written communication skills with the ability to communicate
with clients, management, and peers. Must be able to effectively
communicate with individuals from diverse backgrounds. \~ Ability to
maintain accuracy while meeting all deadlines; the ideal candidate must
be detail-oriented and organized with the ability to prioritize; and
attend/participate in meetings presenting a team player approach. \~
Must provide exceptional customer service. \~ Strong computer skills
including MS Word, Excel, Outlook, database systems, etc. \~ Must
maintain a high level of interpersonal skills to handle sensitive and
confidential situations. \~ Must be able to work in a fast-paced
environment with demonstrated ability to deal with multiple competing
tasks and demands. \~ Bilingual skills (English/Spanish) required. \~
Experience with assisting clients with housing search/resources
preferred. Education Requirements: \~ Bachelor\'s degree preferred, but
not required. 1-3 years working in the Human Services field or case
management experience. Certifications or Licensures: \~ Must possess a
valid Driver\'s license and have reliable transportation. Must be
willing to travel throughout the Worcester County area to meet with
clients. \~ Must become certified within the R.E.B (Regional Employment
Board) within six (6) months of working within the position. [Click Here
to Apply](https://www.rcapsolutions.org/careers/)