What are the responsibilities and job description for the Call Center Customer Service position at RC Willey Home Furnishings?
Call Center Customer Service
RC Willey is seeking a friendly and professional Customer Service Phone Representative to assist customers over the phone. In this fast-paced role, you’ll handle inquiries, process orders, and provide solutions while ensuring a positive customer experience. We’re looking for detail-oriented individuals with strong communication skills who are committed to delivering excellent service and upholding RC Willey’s high standards.
Full-Time: Monday - Saturday with a day off during the week.
Open shift: 9:30am - 6pm
Closing shift: 11:30am - 8pm
Saturday's alternate shifts.
Ready to Join the Team?
RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:
- Paid Time Off, start accruing from day one
- Medical, dental and vision insurance
- 7 paid holidays – plus, we’re closed every Sunday
- Generous employee discounts on merchandise
- Paid parental leave to support your growing family
- Associate referral program
- Life insurance
- 401(k) with company match to build your financial future
- Wellness incentives
- Annual profit-sharing incentive
- Career growth opportunities
- Tuition Reimbursement for continued learning
- A fun and supportive work environment – be part of a team that values collaboration, recognition, and a great workplace culture
- And more!
Key Responsibilities
- Receive and respond to customer calls regarding questions, concerns, delivery, sales and service issues
- Provide phone assistance to delivery, customer service, and store departments
- Follow-up with customer issues and service requests in a timely and professional manner
- All other duties as assigned
Skills and Qualifications
- Excellent customer service and problem-solving skills
- Must have the ability to handle difficult situations with customers
- Basic computer and typing skills needed
- Must be able to multi-task, pay attention to details and follow through with assigned tasks
- Must be dependable and self-motivated
To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $18