IT Support Associate

ABOUT RBM AUTOMOTIVE GROUP

RBM Automotive Group is a privately owned and family operated luxury automotive dealership group.

We believe in building lifelong relationships with our clients, earning their trust and exceeding their expectations by providing customer service with integrity and compassion. We believe in being a positive force in the communities where we live and work with actions that set an example for others to follow.

RBM Automotive Group has a diverse drug-free workforce and is an equal opportunity employer. We focus on taking excellent care of our employees, which allows us to take amazing care of our clients.

BENEFITS:

• Competitive compensation based on skills and experience

• Paid holidays, sick time, and vacations

• Get paid by direct deposit every Friday

• Paid training and certification

• Competitive insurance and retirement benefits available

• Medical and Dental coverage

• Company contribution to Health Savings Account for eligible HDHP participants

• Long-term and short-term disability insurance and other voluntary benefits

• No-cost company-paid life insurance for full-time employees (additional coverage available)

• 401(k) retirement plan with company match

• Employee discounts for parts, service and vehicle purchases

IT SUPPORT ASSOCIATE

RBM Automotive Group is seeking an IT Associate to support dealership locations in South Carolina. This is an “in-person” position (NOT REMOTE). Candidates should be able to commute daily to the Greenville-Anderson-Greer, SC Metro area. Exact location is confidential at this time.

The ideal candidate would have prior experience working with dealerships and CDK software along with expertise working to provide in-person support to end users.

JOB RESPONSIBILITIES:

• Work with end users and 3rd party vendors to provide in-person support.

• Coordinate and execute new hire onboarding and employee separation processes.

• Configure and install hardware.

• Perform on-site analysis, diagnosis, and resolution of hardware and software issues.

• Respond to incoming calls, emails, and escalations from users, ensuring accurate ticket documentation and prompt, effective communication with end users.

• Provide emergency after-hours support as necessary to promptly address outages, minimize disruption, and ensure continuity of business operations.

• Lead and assist with IT projects; proactively identify and solve problems.

• Enforce IT best practices and security protocols; share technical knowledge and best practices with team members across the organization.

• Maintain IT inventory and documentation.

• Prioritize work to meet deadlines and ensure critical tasks are completed.

• Abide by company policy and departmental best practices and procedures and perform other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS:

• Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.

• Must be authorized to work in the USA for any employer.

• Basic communication and problem-solving skills; basic mathematical skills using American units of measure is required.

• High school diploma or the equivalent is required. Associates degree or higher is preferred.

• Previous experience it an IT support / Help Desk role is preferred.

• Previous experience working with CDK inside the automotive industry is preferred.

• Industry certifications such as CompTIA A and Network are preferred.

• Physical activities include: position body and move in order to trouble shoot/install hardware; exert force to move/manipulate objects (up to 50lbs occasionally, 25lbs frequently,); remain stationary/sedentary for long periods of time; operate tools and equipment; detect and identify safety issues; repetitive motion.

• Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles, mechanical equipment, with exposure to chemicals, and moderate to loud noise levels.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Types: Full-time, Permanent

Pay: $20.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Willing to participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
• The hourly rate for this role is upto $22 per hour and is based on skills and experience . What is your expected compensation?

Education:

• Associate (Preferred)

Experience:

• IT support: 3 years (Required)

Ability to Commute:

• Greenville, SC 29607 (Required)

Work Location: In person

Salary : $20 - $22