Business Development/Inside Sales

Job Summary/Objective:

The Business Development – Inside Sales is responsible for achieving revenue and profits goals through existing customers and new customer acquisition. The BD-IS performs phone, text, and email (virtual) activities with customers from our corporate headquarters in Ashland, VA. This job exists as a complete communication with our customers; including, but not limited to, increasing revenues and profits through customer engagement, prospecting, customer acquisition, and the leading customer experience via outbound campaigns and inbound support. Communication methods include (but not limited to);inbound and outbound phone calls, email, SMS texting, and website chat via a cloud contact center software. Business Development – Inside Sales duties also include participating in meetings with the Business Development team to discover new communication tactics and maintaining expert knowledge about company products or services to best help our customers.

Results need to be achieved by demonstrating competencies with high levels of teamwork across the organization, communicating clearly and effectively, achieving planned goals, taking ownership, and obsessing on continuous improvement and creating a culture of customer advocacy. RBI Corporation strives to maximize the potential of internal and customer facing technologies designed to increase efficiencies and improve the customer experience.

Essential Job Functions/Duties:

· Increasing revenues and profits through customer engagement, prospecting, customer acquisition, and the leading customer experience via outbound campaigns and inbound support

· Support inbound customer engagements

· Providing inductor information to new customers

· Ensuring that customers are satisfied with products or services

· Following up with clients/customers to check they are still satisfied with their purchases

· Communicating to clients/customers about additional products or services

· Determining the quickest, most effective ways to answer a client’s/customer’s questions

· Escalating queries and concerns

· Troubleshooting common issues with a product or service

· Working with a team of Business Development and other departments to find appropriate solutions

· Special project assistance may be required when needed in achieving a company goal for the department or overall operation of the company

Marginal Job Functions/Duties:

· Interpersonal and customer service skills

· Confidence in cloud contact center software; Five9/Zoom/Microsoft Teams

· Analytical and problem-solving skills

· Multitasking and organizational skills

· Ability to answer high volume of calls and/or emails daily

· Ability to share work among a team

· Attentiveness and patience

· Time-management skills

· Ability to find the positive in any situation

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies needed to do the job:

• Organizational skills
• Technical Capacity and Capability
• Comfortability with technology; computers, internet, and problem-solving errors
• Demonstrates teamwork
• Communicates Clearly and Effectively (verbal and written)
• Initiate Customer Connections to Drive Results
• Takes ownership
• Obsesses on Continuous Improvement
• Builds customer one experiences

Work Environment:

Your work environment will be mostly communicating through a cloud phoning system including email and contact center chat. Occasionally there will be opportunities to participate in external trainings, visiting customers, or attending conventions/expos.

Physical Demands of the job:

· Standing

· Sitting

· Hearing

· Talking

· Repetitive Motions

Expected Work Hours:

Monday through Friday, from 8:00a – 5:00p

Travel or driving:

Potential travel to customer locations both in and out of the state of VA may be required.

Required Education and Experience:

· High school degree

· 1-3 years in a customer-facing role, customer service, and/or related fields

· Proficiency in Microsoft Suite – specifically in Word, Excel, Teams, and Outlook

· Preferred experience in Lawn & Garden and Arborist industry, and/or a passion for the outdoors

Work Authorization Required:

Employee must be legally authorized to work in the USA, without the need for sponsorship

EEO Statement:

RBI Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Ashland, VA 23005: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

Salary : $45,000 - $55,000