Associate Director, Lead Platform Support Engineer - Equity Derivatives

What is the opportunity?

RBC is seeking a Production Support / Site Reliability Engineer to play an instrumental role in supporting Equity Derivatives Front office trading applications, risk and real time platforms.

As a face off to the trading desk for the capital market vertical of equity derivatives the role will provide significant contribution to the platform engineering and environment stability. Incident, project, and program management encompass the responsibilities of this team player who will have the competent technical skills required to successfully drive a growing business technology stack. Strong communication and attention to detail are paramount to the roles success along with organization and the ability to multitask high priority efforts effectively.

What will you do?

• Front Line Production Support and Site Reliable Engineering functions for Equity Derivatives trading systems

• Build and influence usage off monitoring services like Grafana, ITRS Geneos, Dynatrace, etc.

• Implement low latency system and business metrics for service correlation and its impact to stability, while identifying performance tuning solutions and capacity forecast statistics.

• Partner with business, development and infrastructure teams to improve services through rigorous testing and release procedures.

• Participate in the CI/CD pipelines to streamline deployment processes while implementing solutions in an agile environment.

• Expedient deployment of new systems. Capacity planning, Platform Management, and support for increasing volumes and business growth.

• Create sustainable systems and services through automation.

• Collaborate with Application team to establish and enforce production and development standards.

• Document procedures, best practices and troubleshooting FAQs.

• Resolve complex application and technical problems.

• Debugging the system and fixing the production related issues.

• Escalate / follow-up on permanent fix for development related issues.

• Lead incident response efforts and post-mortem analysis to prevent future occurrences.

• Handles complex operational tasks and recommends process and technology changes.

• Global support and includes weekend availability to troubleshoot production related issues and perform checkouts.

• Ability to work both independently and in groups in an energetic, diverse environment.

• Participate in on-call rotations to ensure 24/7 system availability and support.

• Support compliance and legal queries.

What do you need to succeed?

Must have:

• Strong experience in Windows and Linux/Unix services.

• Strong experience in scripting language like Power shell, Python and SQL.

• Strong Knowledge of monitoring tools – Nagios, Splunk, OTEL, ITRS, Dynatrace, Grafana

• Strong Domain skills - Must have working experience in Capital Markets across modules and instruments especially – CASH, ETS, Bonds, Options, Futures, Swaps products

• Excellent communication, time management and project management skills.

Nice to have:

• Knowledge of FIX protocol

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Access to a variety of job opportunities across business and geographies

#LI-Post

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.