Business Development Client Service Specialist

Rack & Riddle Custom Wine Services, the #1 custom sparkling wine producer in the United States, is seeking to add a Business Development Client Service Specialist to our team.

As a member of our dynamic team, the Business Development Client Support Specialist will be a part of an inclusive, customer-first culture. We value diverse perspectives and are looking for a highly motivated individual with a knack for problem-solving and a passion for excellence in customer service. Whether you're a whiz at Excel or have comparable expertise in data management and analysis, your ability to think quickly, prioritize effectively, and maintain a keen focus on customer satisfaction will make you a perfect fit for our team.

This position will work primarily on site at our Bacchus Landing Office in Healdsburg, with the exception of working at our Geyserville office twice a week.

Essential Duties and Responsibilities:

• Provide exceptional client support via various communication channels (phone, email, chat) to resolve inquiries, troubleshoot issues, and address concerns promptly and effectively.
• Utilize expertise in Excel, Netsuite, Salesforce and other relevant technologies to assist the internal team and clients with project and data-related queries, reports, and technical concerns.
• Maintain a deep understanding of our products/services to accurately guide clients through project completion and problem resolutions.
• Work collaboratively with our Business Development team to tackle complex client challenges, ensuring a seamless and positive client experience.
• Keep meticulous records of client interactions to build a knowledge base that supports continuous improvement.
• Contribute to the improvement of our products, services, and support processes by identifying trends and patterns in client inquiries.
• Assist BD team with all customer supporting activities, including trade shows, tastings, marketing activities and sales efforts.
• Assist BD team with administrative functions such as billing requests to Accounting, customer communications, client management and salesforce management.
• Sample Management: tracking, inventory and shipping.
• Backup for all incoming company communications.
• Other duties, as assigned.

Requirements:

• Bachelor’s degree in a relevant field or equivalent practical experience.
• Proficiency in Microsoft Excel (including advanced functions like VLOOKUP, pivot tables, formulas, etc.) and strong technical aptitude with the ability to learn new technologies quickly.
• Exceptional communication skills with a customer-focused approach and the ability to convey project information timelines in a timely manner.
• Proven track record in providing outstanding customer support, handling multiple tasks simultaneously, and prioritizing effectively in a fast-paced environment.
• Innate problem-solving skills, with a flexible approach to meeting the diverse needs of clients and colleagues.
• Experience in a client-facing role or customer support environment is preferred.