What are the responsibilities and job description for the Customer Service Representative position at RB Marketing?
At our company, we pride ourselves on fostering a welcoming environment where our team members thrive. Our Customer Service Representatives play a crucial role in delivering exceptional service levels, and this role offers far more than just a job-it's an opportunity for personal and professional growth.
We seek passionate, driven individuals who are eager to embrace a dynamic work environment and make a real impact. If you have experience in hospitality, hotels, or restaurants, we encourage you to apply!
Are You :
Passionate about entrepreneurship and driven to achieve your goals?
Unstoppable in your pursuit of success and eager to learn new techniques?
Relatable to diverse groups of individuals and looking for growth opportunities?
Ready to get your hands dirty and dive into a hands-on role?
Responsibilities :
Manage customer complaints efficiently and resolve issues in a timely manner.
Acknowledge, empathize, and resolve customer inquiries, maintaining professional relationships.
Provide product and service information to assist customers in person.
Utilize sales techniques to enhance the customer experience, up-sell, and exceed sales goals.
Exercise flexibility, initiative, good judgment, critical thinking, and discretion.
Keep office and conference room areas clean, sanitized, and maintained.
Display a positive composure and enthusiastic tone while assisting customers.
What We Look For :
Experience in hospitality, restaurant, or service industries.
Eagerness to achieve personal success and a positive attitude towards new challenges.
Creativity and the ability to think outside the box.
Strong people skills to make others feel comfortable and build meaningful relationships.
Team-oriented with the ability to excel independently as well.
What We Offer :
A positive and supportive work environment.
Opportunities for personal and professional growth.
A chance to gain valuable life experience and achieve remarkable service levels.
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