What are the responsibilities and job description for the Program Operations Manager position at RAZR Marketing, Inc.?
Program Operations Manager
Location: Our office is located in Minnetonka, MN. Candidates must reside in the Twin Cities area and will be required to be in-office 5 days per week. We do offer a flexible work environment, but this is not a hybrid role.
A job at RAZR is like no other. We are on a mission to Be Relevant - make a meaningful difference in the lives of others. This talented team lives our values every day. These values have made RAZR what it is for years, and today, they are more critical than ever. They keep us connected. They make us a team. They allow us to thrive.
The RAZR Core Values You Live
Be Intentional
You take action and pursue the ultimate best outcome for RAZR and our clients
You dig in and understand the details of how the business works
You run towards, and you don’t run away
You understand that “whatever it takes” is just that
You have a plan, and you execute it even when you don’t feel like it
Embrace the Attitude of How
You understand that problems are simply opportunities to solve them
You view commitments as promises to be kept...regardless
You can’t stand not knowing; you have an unquenchable thirst to understand why
You are an active participant, never a spectator
You are focused on outcomes and not the time it takes to achieve them
Enjoy the Ride
You are grateful for both life’s challenges and opportunities
You passionately pursue excellence in everything you do
You laugh often and don’t take yourself too seriously
You love change, and living in the gray is energizing to you
You can't wait to get out of bed in the morning & get on with your day
Overview
The Program Operations Manager will have a lead role in the configuration, day-to-day maintenance and execution of technology-based communications and marketing programs utilizing RAZR’s proprietary technology platform. This person will lead the configuration, maintenance, and execution of a series of ongoing marketing communications campaigns involving web, email and contact center for our clients across several industries. The ideal candidate brings technical aptitude, program delivery/execution experience, problem solving skills, willingness to learn, and a passion for delivering exceptional service to internal and external customers.
Responsibilities
Configure and execute technology-enabled programs, initiatives, and operating processes
Troubleshoot, problem solve and resolve inquiries and requests from internal and external clients
Manage day-to-day program requests
Execute and deliver program data reports based on program and client requirements
Collaborate with internal colleagues and teams to facilitate the successful implementation of new or revised programs and promotions
Perform ongoing monitoring and troubleshoot technical issues related to internal/external user experiences
Support the Customer Service team in resolving program participant issues and escalations
Qualifications
Strong analytical thinking
Attention to detail, tasks performed consistently and accurately
Experience working directly with Developers/Software Engineers, QA Engineers, Account Managers and Project Managers
Experience in new process implementation and management
Client centric and customer oriented
Education & Experience
Bachelor’s degree or equivalent experience
4 years of experience in operations, customer service or project management as a manager
Proficiency with computers and applications such as Microsoft Excel, Word and PowerPoint
About Us
RAZR is a fast-growing marketing technology company headquartered in the Twin Cities, and we count some of the world’s most recognized brands among our clients. Working across various industries, including healthcare, medical technology, financial services, and retail, we help our clients acquire, retain, and grow consumers by leveraging our proprietary technology platform, Fibonacci™. The RAZR approach is rooted in behavioral science and combines strategy with visual design to create sustainable behavior change within consumer audiences.
With our Clients, Colleagues, and in our Communities, we live our Mission - Be Relevant – “Make a meaningful difference in the lives of others.” At the foundation of our Culture, you’ll find the Core Values of “Be Intentional”, “Embrace the Attitude of How”, and “Enjoy the Ride”, this is a mindset and a commitment to how we show up every day. The RAZR team is driven to pursue the ultimate best outcome for our key constituents. There are no jobs here, just opportunities to serve and make a material impact in the world.
We are an Equal Opportunity Employer, and our employees have unique strengths, experiences, and backgrounds who share a passion for improving people's lives.