SM Enterprise Services Process Engineering Lead (Remote)

Date Posted:

2026-01-07

Country:

United States of America

Location:

UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USA

Position Role Type:

Unspecified

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

The following position is to join our RTX, Enterprise Services organization.

The Enterprise Services, Business Solutions Process Engineering Lead will lead process metric development and analysis across Business Solutions areas and key projects. This role also focuses on the use of Lean Six Sigma (LSS) methods and tools to enable Business Solutions to achieve world-class process capabilities, develop capacity plans, and solve the highest impact business problems.

What You Will Do

• Lead the analysis, design, and implementation of end to end process improvements across Business Solutions domains (e.g., Payroll, People Services, Financial Services, Procurement etc…).
• Establish and maintain standardized process frameworks, documentation, and governance models across shared services.
• Drive large scale, cross functional transformation and improvement initiatives aligned with the CORE Goal Alignment process across Enterprise Services Business Solutions.
• Translate business requirements into executable process designs aligned with HRIS, ERP, and digital platforms.
• Identify and enable opportunities for automation, digitization, and self service solutions.
• Establish and monitor KPIs, SLAs, and enterprise performance metrics; ensure benefits realization.
• Ensure process designs support internal controls, SOX compliance, audit requirements, and risk mitigation.
• Lead and support change management activities including stakeholder engagement, communications, adoption planning and training.
• Provide functional leadership, mentoring, and capability development for process engineering and CORE resources.
• Travel approximately 25%, or as business needs require.

Qualifications You Must Have

• Typically requires a Bachelor’s Degree (Finance, Technology, Engineering, Math, Statistics or related field) or equivalent experience and minimum 10 years experience in process design and analysis, or an Advanced Degree in a related field and minimum 7 years experience in process design and analysis.
• Prior experience influencing senior leadership and collaborating cross-functionally, with excellent communication skills.
• Prior experience leading enterprise scale, cross functional transformation initiatives.
• Minimum of 5 years experience supporting HR Shared Services and/or Financial Services in a global large, complex organization.
• Six Sigma / Lean Black Belt Certification (or equivalent level of process analysis, quantitative analysis and process design).

Qualifications We Prefer

• Certified Six Sigma Black Belt
• Minimum of 5 years experience with HRIS and/or ERP systems.
• Minimum of 5 years experience om deploying advanced technology solutions to digitize workflows.

Work Location

• Remote, with onsite travel as needed.

Learn More About CORE:

• CORE is the RTX operating system built upon the legacy of Lean and 6Sigma practices and is fundamental to how the company executes all business objectives. The CORE operating system unifies business units and functions across the company with a common language and methodology.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms