What are the responsibilities and job description for the Director, Customer Learning & Enablement (internal and external) position at RaySecur, Inc.?
JOB: Director, Customer Learning & Enablement (internal and external)
LOCATION: Greater Boston Area (hybrid), Remote/Out of state considered for right candidate
TRAVEL: >60%
Role Overview
The Director of Customer & Field Enablement is responsible for building and scaling RaySecur’s learning and enablement function across both customers and internal teams. This role owns how knowledge is structured, delivered, and continuously improved to drive measurable performance outcomes.
This leader will design systems that translate product knowledge and real-world field experience into repeatable capability—ensuring customers achieve proficiency quickly and internal teams operate with consistency and confidence.
Core Responsibilities
Customer Training & Enablement
Required
Joining RaySecur means working alongside a diverse and highly skilled team committed to solving meaningful security challenges. Our environment is fast-paced, collaborative, and focused on continuous learning, giving employees the opportunity to contribute to impactful technology while developing their own expertise.
We support flexibility and work-life balance, offering both remote and in-office work options depending on the role. Team members receive hands-on training, access to professional development opportunities, and the support of a leadership team that prioritizes open communication, transparency, and mentorship. At RaySecur, individuals are trusted to take ownership of their work while collaborating closely to achieve shared goals.
We look forward to meeting you!
Compliance Notice
Compensation ranges are posted in compliance with pay transparency requirements in Massachusetts, and is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Position Range:
Please note, many of our positions require the ability to obtain security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
An Equal Opportunity/Drug-Free Employer
We are an equal opportunity employer and do not discriminate against any applicant because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or any other class protected by federal, state or local law.
LOCATION: Greater Boston Area (hybrid), Remote/Out of state considered for right candidate
TRAVEL: >60%
Role Overview
The Director of Customer & Field Enablement is responsible for building and scaling RaySecur’s learning and enablement function across both customers and internal teams. This role owns how knowledge is structured, delivered, and continuously improved to drive measurable performance outcomes.
This leader will design systems that translate product knowledge and real-world field experience into repeatable capability—ensuring customers achieve proficiency quickly and internal teams operate with consistency and confidence.
Core Responsibilities
Customer Training & Enablement
- Design and scale onboarding and training programs for customers
- Ensure rapid time-to-proficiency and long-term adoption
- Reduce retraining and variability across customer environments
- Build structured training for all customer-facing roles
- Improve time-to-productivity and execution consistency
- Enable field readiness for deployments, demos, and customer interactions
- Own LMS strategy, administration, and optimization
- Define learning pathways for internal and external audiences
- Drive adoption, engagement, and usability
- Build and maintain:
- Customer-facing training materials
- Internal playbooks and SOPs
- Product/process documentation
- Establish governance for content lifecycle and quality
- Integrate real-world threat patterns and field observations into training
- Build scenario-based learning reflecting actual operating environments
- Translate field insights into:
- Updated training modules
- Detection playbooks
- Operational guidance
- Establish a closed-loop system connecting field experience to training improvements
- Define and track metrics tied to:
- Customer proficiency
- Training effectiveness
- Adoption and performance outcomes
- Continuously refine programs based on data and feedback
Required
- 8–12 years in enablement, L&D, or customer training
- Experience building scalable training systems in B2B environments
- Strong instructional design and program leadership capability
- Ability to work cross-functionally with technical and non-technical teams
- Experience in security, hardware/software, or operational environments
- LMS ownership and knowledge system design experience
- Exposure to customer-facing roles (CS, Sales, Services)
- Experience building scenario-based or field-informed training
Joining RaySecur means working alongside a diverse and highly skilled team committed to solving meaningful security challenges. Our environment is fast-paced, collaborative, and focused on continuous learning, giving employees the opportunity to contribute to impactful technology while developing their own expertise.
We support flexibility and work-life balance, offering both remote and in-office work options depending on the role. Team members receive hands-on training, access to professional development opportunities, and the support of a leadership team that prioritizes open communication, transparency, and mentorship. At RaySecur, individuals are trusted to take ownership of their work while collaborating closely to achieve shared goals.
We look forward to meeting you!
Compliance Notice
Compensation ranges are posted in compliance with pay transparency requirements in Massachusetts, and is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Position Range:
Please note, many of our positions require the ability to obtain security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
An Equal Opportunity/Drug-Free Employer
We are an equal opportunity employer and do not discriminate against any applicant because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or any other class protected by federal, state or local law.